Technical Support Engineer- Remote

JR France; Saint-Herblain; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company in solar energy solutions is seeking a Technical Support Engineer to provide outstanding support for solar and hybrid systems in the French market. Ideal candidates will be certified electricians with proven experience in the solar sector, offering both remote and on-site support to installers and customers. This is a full-time position focused on collaboration, problem-solving, and training.

Qualifications

• Hands-on experience in solar energy, especially with hybrid inverter systems.
• Proficient in French and professional English.
• Comfortable with technical documentation and root cause analysis.

Responsabilités

• Provide technical support via phone, email, and on-site visits.
• Conduct technical training sessions in French.
• Collaborate with internal product and support teams.

Connaissances

Communication

Troubleshooting

Technical Documentation

Presentation

Formation

Certified Electrician

Description du poste

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Technical Support Engineer- Remote, saint-herblain

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Client:

SolaX Power

Location:

saint-herblain, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4031451342785478656327663

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.