Technical Support Engineer- Remote

JR France; Rouen; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in the solar energy sector is seeking a Technical Support Engineer in Rouen to enhance their operations in France. The ideal candidate will have hands-on experience in solar systems and strong Technical Support skills to assist installers and customers efficiently. This full-time role includes providing training, troubleshooting, and collaborating with various teams to ensure exceptional service delivery.

Qualifications

• Certified electrician with relevant professional credentials.
• Hands-on experience in the solar energy industry.
• Strong communication skills in French and professional English.

Responsabilités

• Provide technical support via phone, email, and on-site visits.
• Conduct technical training sessions in French for installers.
• Collaborate closely with product, sales, and support teams.

Connaissances

Communication

Troubleshooting

Training

Technical Documentation

Formation

Certified electrician

Outils

Solar and hybrid systems knowledge

Description du poste

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Technical Support Engineer- Remote, rouen

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Client:

SolaX Power

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4031451342785478656327622

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.