Technical Support Engineer- Remote

JR France; Pau; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Une entreprise en pleine expansion dans le secteur de l'énergie solaire recherche un Ingénieur Support Technique pour renforcer son équipe en France. Ce poste à temps plein requiert un électricien certifié avec une solide expérience dans l'industrie solaire. Vous serez responsable du support technique pour nos installateurs et clients, tout en fournissant des formations pertinentes. Vous jouerez un rôle clé dans l'amélioration continue des processus de support et dans le maintien de relations solides avec nos partenaires.

Qualifications

• Électricien certifié avec des compétences professionnelles pertinentes en France.
• Expérience pratique dans l'industrie de l'énergie solaire, notamment avec des systèmes hybrides.
• Bonnes compétences en communication en français (natif) et anglais (professionnel).

Responsabilités

• Fournir un support technique pour des systèmes solaires et hybrides par téléphone, email et visites sur site.
• Former les installateurs et distributeurs lors de sessions techniques.

Connaissances

Communication

Analyse de problèmes

Travail en équipe

Formation

Électricien certifié

Description du poste

Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.

About this role: We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.

Key Responsibilities:

1. Provide technical support via phone, email, and on-site visits for solar and hybrid systems.
2. Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.
3. Support distribution partners with system troubleshooting and technical matters.
4. Conduct technical training sessions in French for installers and distributors (both in-person and online).
5. Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.
6. Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.

Requirements:

• Certified electrician with relevant professional credentials in France.
• Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.
• Strong communication skills in French (native) and professional proficiency in English.
• Comfortable providing remote support and traveling to customer sites when needed.
• Experience with technical documentation, troubleshooting, and root cause analysis.
• Training and presentation skills.

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