Technical Support Engineer- Remote

JR France; Palaiseau; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An innovative firm is seeking a skilled professional to oversee technical support and product development for digital energy solutions. In this role, you will be responsible for debugging guidance, conducting technical training, and managing customer inquiries related to photovoltaic inverters. Your expertise will contribute to product planning and development while ensuring customer needs are met effectively. If you thrive in a dynamic, cross-cultural environment and possess strong communication skills, this is an exciting opportunity to make a significant impact in the renewable energy sector.

Qualifications

• 3+ years of experience in digital energy solutions or technical support.
• Proficiency in English and local language, with multilingual skills preferred.

Responsabilités

• Debugging guidance of regional products and organizing technical training.
• Conducting product technology work and managing market engagement.

Connaissances

Technical Support

Product Development

Customer Engagement

Communication Skills

Multilingual Proficiency

Formation

Bachelor's Degree in Engineering or Related Field

Description du poste

Job Responsibilities:

1. Responsible for debugging guidance of regional products, organizing technical training, maintenance, and upgrades (including inverters, data collectors, and management systems).
2. Conduct product technology and solutions work such as photovoltaic inverters; draft and review technical agreements; provide project technical information; prepare and review technical bids.
3. Gather and analyze medium- and long-term customer needs for products; contribute to product planning and development; participate in the review of photovoltaic inverter product development and updates.
4. Manage market engagement, collect and analyze intelligence on photovoltaic inverter products, and provide technical support and responses to customer inquiries.
5. Perform other tasks assigned by superiors.

Post Requirements:

1. At least three years of experience in digital energy solutions or technical support; product development experience is preferred.
2. Proficiency in English for work purposes, native-level proficiency in the local language, and multilingual skills are advantageous.
3. Excellent interpersonal and communication skills; proactive in understanding customer feedback and meeting their needs in a timely manner.
4. Ability to work effectively in a cross-cultural environment.