Technical Support Engineer- Remote

JR France; Lyon; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise leader dans le domaine des énergies renouvelables recherche un Ingénieur Support Technique pour renforcer son équipe en France. Vous aurez la responsabilité de fournir un soutien de haute qualité aux installateurs et partenaires tout en assurant la formation technique des utilisateurs. Ce rôle exige une expérience pratique dans le secteur solaire et une aptitude à travailler en collaboration avec diverses équipes.

Qualifications

• Expérience dans l'industrie de l'énergie solaire, surtout avec les systèmes hybrides.
• Compétences en communication fortes en français et professionnel en anglais.
• Capacité à fournir un support à distance et à voyager si nécessaire.

Responsabilités

• Fournir un support technique par téléphone, email et visites sur site.
• Former les installateurs et distributeurs (en personne et en ligne).
• Collaborer avec les équipes internes pour améliorer les processus de support.

Connaissances

Communication

Résolution de problèmes

Analyse de causes profondes

Formation

Électricien certifié

Description du poste

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Technical Support Engineer- Remote, lyon

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Client:

SolaX Power

Location:

lyon, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

403145134278547865632761

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.