Technical Support Engineer- Remote

JR France; Le Plessis-Robinson; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise internationale, SolaX Power, recrute un Ingénieur Support Technique pour accompagner ses opérations dans le marché français. Vous serez essentiel pour offrir un excellent support technique aux installateurs et clients en énergie solaire, notamment sur les systèmes hybrides. Ce rôle requiert des compétences en communication, une certification d'électricien, et une expérience pratique dans le secteur.

Qualifications

• Électricien certifié avec expérience dans le secteur de l'énergie solaire.
• Proficiencies en français et en anglais nécessaires.
• Compétences en formation et en présentation nécessaires.

Responsabilités

• Fournir un support technique via téléphone, email et visites sur site.
• Agir comme premier point de contact pour les installateurs et clients finaux.
• Conduire des sessions de formation technique pour les installateurs et distributeurs.

Connaissances

Compétences en communication

Résolution de problèmes

Analyse des causes profondes

Formation

Certificat d'électricien

Description du poste

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Client:

SolaX Power

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Other

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EU work permit required:

Yes

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Job Reference:

4031451342785478656327675

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.