Technical Support Engineer- Remote

JR France; Cannes; À distance; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Une société leader en solutions de navigation et de positionnement GNSS cherche un Ingénieur de Support Technique. Le candidat sera responsable de fournir un soutien technique et une formation aux partenaires et clients, tout en améliorant l'intégration des produits. Ce rôle requiert une expérience solide dans le domaine et la capacité à interagir en français et en anglais, avec une volonté de voyager.

Qualifications

• Au moins 3 ans d'expérience dans le support technique ou la formation en surveying ou GNSS.
• Maîtrise du français et compétences professionnelles en anglais requises.
• Prêt à voyager pour des formations et visites régionales.

Responsabilités

• Fournir un support technique et formation via divers canaux: email, téléphone, web conférences.
• Assurer l'intégration matérielle et logicielle pour les nouveaux partenaires.
• Analyser et résoudre des problèmes techniques.

Connaissances

Résolution de problèmes

Formation

Compétences de présentation

Communication

Formation

Baccalauréat ou Master en Surveying, Geomatics, GNSS ou domaines connexes

Description du poste

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Technical Support Engineer - Remote, Cannes

Client: CHC Navigation | CHCNAV

Location: Cannes, France

Job Category: Other

EU work permit required: Yes

Job Reference:

8902102208166756352327681

Job Views:

1

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving sectors such as land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary supports our international growth.

We are seeking a motivated Technical Support Engineer to join our team. You will lead processes and tools to deliver exceptional support to our partners, distributors, and clients, enhancing trust and business growth.

Your responsibilities include:

• Serving as a technical authority, addressing inquiries, resolving issues, and providing on-site support for training, demos, or troubleshooting.
• Ensuring smooth onboarding of new partners with hardware and software integration.
• Providing technical support and training via email, phone, web conferences, and in person.
• Analyzing problems, troubleshooting, testing, and identifying bugs or improvements.
• Supporting sales as a technical consultant for surveying products.
• Developing and updating training materials.

Qualifications include:

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields.
• At least 3 years of experience in customer service, technical support, or training in surveying, GNSS, LiDAR, unmanned systems, GIS, or land surveying.
• Fluency in French and professional English skills (written and oral).
• Strong presentation and public speaking skills, including conducting training and demonstrations.
• Willingness to travel to partner/customer locations, trade shows, and regional visits.

This role offers an opportunity to work in an international, results-oriented environment where your skills will be valued.