Technical Support Engineer- Remote

JR France; Bourg-en-Bresse; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Une entreprise reconnue dans le secteur des énergies renouvelables recherche un Ingénieur Support Technique pour renforcer son équipe en France. Le candidat idéal sera un électricien certifié ayant une expérience dans les systèmes hybrides et une capacité à fournir un excellent service client. Le poste implique des interactions régulières avec les installateurs et les clients, ainsi que des sessions de formation. Une bonne maîtrise du français est essentielle.

Qualifications

• Électricien certifié avec expérience en systèmes hybrides et stockage d'énergie.
• Compétences en communication en français et anglais professionnel.
• Expérience dans la documentation technique et la formation.

Responsabilités

• Fournir un support technique par téléphone, email et visites sur site.
• Former les installateurs et distributeurs en français en présentiel et en ligne.
• Collaborer avec les équipes internes pour améliorer les processus de support.

Connaissances

Communication

Résolution de problèmes

Analyse des causes profondes

Formation

Électricien certifié

Description du poste

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Technical Support Engineer - Remote, Bourg-en-Bresse

Client: SolaX Power

Location: Bourg-en-Bresse, France

Job Category: Online job hunting tools, Other

EU work permit required: Yes

Job Reference:

4031451342785478656327674

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. We are expanding our support team in Europe to serve our growing customer base.

About this role: We seek a Technical Support Engineer to support our operations in the French market. This full-time role is ideal for a qualified electrician with experience in solar energy, especially hybrid systems. You will support installers, end-customers, and partners.

Key Responsibilities:

• Provide technical support via phone, email, and on-site visits for solar and hybrid systems.
• Act as the first contact for installers and customers in French, resolving issues professionally.
• Support distribution partners with troubleshooting and technical queries.
• Conduct technical training sessions in French for installers and distributors, both in-person and online.
• Collaborate with internal teams to improve support processes.
• Stay updated with product developments, standards, and regulations relevant to the French solar market.

Requirements:

• Certified electrician with relevant credentials in France.
• Hands-on experience in solar energy, especially hybrid inverters and energy storage.
• Strong communication skills in French (native) and professional English proficiency.
• Comfortable with remote support and travel to customer sites.
• Experience with technical documentation, troubleshooting, and root cause analysis.
• Training and presentation skills.

Additional notes: Please note that if you are not a passport holder of France, you may need a work permit. Applications should be submitted via the 'Apply now' button. Bank or payment details should not be provided during application. This job is active until 15.07.2025.