Technical Support Engineer- Remote

JR France; Arras; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise mondiale, SolaX Power, cherche à renforcer son équipe en France avec un Ingénieur Support Technique spécialisé dans les systèmes solaires et hybrides. Ce poste clé est destiné à un électricien certifié, capable de fournir un support technique aux installateurs et de former nos partenaires à travers des sessions en français. L'opportunité offre une belle possibilité de relier expertise technique et service client dans un secteur en pleine expansion.

Qualifications

• Expérience pratique dans l'industrie de l'énergie solaire, notamment avec des systèmes hybrides.
• Capacité à fournir un support à distance et à se déplacer sur les sites clients si nécessaire.
• Aptitudes en formation et présentation.

Responsabilités

• Fournir un support technique par téléphone, email et visites sur site pour les systèmes solaires.
• Former techniquement les installateurs et distributeurs, en personne et en ligne.
• Collaborer avec les équipes internes pour améliorer les processus de support.

Connaissances

Compétences en communication en français

Analyse des causes profondes

Documentation technique

Formation

Électricien certifié

Description du poste

Technical Support Engineer- Remote, arras

Client:

SolaX Power

Location:

arras, France

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

4031451342785478656327670

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

About SolaX Power: SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.About this role:We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.Key Responsibilities:-Provide technical support via phone, email, and on-site visits for solar and hybrid systems.-Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.-Support distribution partners with system troubleshooting and technical matters.-Conduct technical training sessions in French for installers and distributors (both in-person and online).-Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.-Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.Requirements:-Certified electrician with relevant professional credentials in France.-Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.-Strong communication skills in French (native) and professional proficiency in English.-Comfortable providing remote support and traveling to customer sites when needed.-Experience with technical documentation, troubleshooting, and root cause analysis.-Training and presentation skills.