Technical Support Engineer, Linux & Mobile Telecom – Paris

TN France; France; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An established industry player seeks a Technical Support Engineer to join their Customer Success team. This pivotal role involves supporting and maintaining technical services infrastructure, managing product deployments, and resolving customer issues both on-site and remotely. The ideal candidate will have extensive experience in customer support within the mobile and Telco markets, strong networking knowledge, and proficiency in Linux/Unix systems. Join a dynamic team where your problem-solving skills and technical expertise will make a significant impact on customer satisfaction and service delivery.

Qualifications

• 5+ years of experience in customer-facing roles in mobile and Telco markets.
• Strong knowledge in networking and Linux/Unix systems.

Responsabilités

• Support and maintain the company’s systems and technical services infrastructure.
• Manage deployments, including installation and configuration on customer sites.

Connaissances

Customer support processes

TCP/IP networking

Linux/Unix systems

Troubleshooting

Excellent communication skills

Outils

Load balancers

VM environments

NFV

SDN

Description du poste

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses, and manage and monetize the mobile Internet.

They are looking for a Technical Support Engineer for a home office-based position anywhere in Eastern Europe.

Requirements:

• About 5 years’ experience with customer-facing activities in an international environment in the mobile and Telco markets (working with telco providers)
• Knowledgeable in customer support processes, tooling, and troubleshooting
• Knowledge in networking: TCP/IP, switching, routing – Must
• Experience with Linux/Unix based systems – Must
• Experience with load balancers, VM environments, NFV, and SDN – advantage
• Self-learning and self-motivated
• Solve problems independently and creatively
• Team player and capable of working with international company teams remotely
• Excellent communication skills in English (reading and writing)
• Participate in on-call duty rotation
• Travel up to 30%

Responsibilities:

• The Technical Support Engineer is a key role in the Customer Success organization, responsible for supporting and maintaining the company’s systems and technical services infrastructure.
• Manage deployments of products, including installation, integration, configuration, and testing on customer sites and remotely.
• Provide customer support and resolve technical issues within the agreed SLA, both on-site and remotely.
• Manage daily service tasks, including responding to malfunction calls, complaints, and queries, with responsibility for incident, problem, or change management at customer sites and remotely.
• Work independently to resolve time-critical production and deployment issues.
• Perform deployment tasks remotely and on customer sites.
• Configure applications according to site and customer requirements.
• Follow methods, procedures, tools, and policies to ensure high-quality service delivery.