Technical Support Engineer-France

JR France; Tours; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company in solar technology, SolaX Power, is seeking a Technical Support Engineer to join its growing team in Tours, France. The successful candidate will deliver exceptional support to installers and end-customers while providing training on energy solutions. This full-time role is suited for a certified electrician with a background in solar systems, looking to make a significant impact in a rapidly expanding market.

Qualifications

• Certified electrician with relevant credentials in France.
• Hands-on experience in solar energy and hybrid inverter systems.
• Strong communication skills in French (native) and professional proficiency in English.

Responsabilités

• Provide technical support via phone, email, and on-site visits.
• Act as the first point of contact for installers and end-customers.
• Conduct technical training sessions for installers and distributors.

Connaissances

Communication

Troubleshooting

Customer Support

Formation

Certified electrician

Description du poste

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Technical Support Engineer-France, Tours

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Client:

SolaX Power

Location:

Tours, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2985653057049591808327626

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About SolaX Power:

SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.

About this role:

We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.

Key Responsibilities:

• Provide technical support via phone, email, and on-site visits for solar and hybrid systems.
• Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.
• Support distribution partners with system troubleshooting and technical matters.
• Conduct technical training sessions in French for installers and distributors (both in-person and online).
• Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.
• Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.

Requirements:

• Certified electrician with relevant professional credentials in France.
• Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.
• Strong communication skills in French (native) and professional proficiency in English.
• Comfortable providing remote support and traveling to customer sites when needed.
• Experience with technical documentation, troubleshooting, and root cause analysis.