Technical Support Engineer-France

JR France; Bordeaux; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise de renom dans le secteur de l'énergie solaire recherche un Ingénieur Support Technique basé à Bordeaux. Ce poste à temps plein est parfaitement adapté pour un électricien qualifié ayant de l'expérience dans les systèmes hybrides. Vous serez responsable du soutien technique pour les clients et les partenaires de distribution, en garantissant un service d'excellence. Rejoignez une équipe dynamique dans un secteur en pleine expansion.

Qualifications

• Expérience pratique dans le secteur de l'énergie solaire, en particulier avec les systèmes hybrides.
• Capacité à fournir un support à distance et à se déplacer sur les sites des clients si nécessaire.
• Compétences en documentation technique et dépannage.

Responsabilités

• Fournir un support technique par téléphone, email et visites sur site.
• Effectuer des formations techniques en français pour installateurs et distributeurs.
• Collaborer avec les équipes internes pour améliorer les processus de support.

Connaissances

Compétences techniques

Communication en français

Analyse des causes profondes

Formation

Électricien certifié

Description du poste

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Technical Support Engineer-France, Bordeaux

Client: SolaX Power

Location: Bordeaux, France

Job Category: Other

EU work permit required: Yes

Job Reference: 298565305704959180832764

Job Views: 2

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

About SolaX Power:

SolaX Power is a globally recognized manufacturer of solar inverters, hybrid systems, and battery storage solutions. In Europe, we are rapidly expanding and building a strong local technical and commercial support team to serve our growing customer base.

About this role:

We are looking for a Technical Support Engineer to join our growing team and support our operations in the French market. This full-time position is ideal for a qualified electrician with experience in the solar energy sector, particularly hybrid energy systems. You will play a key role in delivering outstanding support to our installers, end-customers, and distribution partners.

Key Responsibilities:

• Provide technical support via phone, email, and on-site visits for solar and hybrid systems.
• Act as the first point of contact for installers and end-customers in French, resolving technical issues efficiently and professionally.
• Support distribution partners with system troubleshooting and technical matters.
• Conduct technical training sessions in French for installers and distributors (both in-person and online).
• Collaborate closely with our internal product, sales, and support teams to ensure smooth operations and continuous improvement of our support processes.
• Stay up to date with the latest product developments, standards, and regulations relevant to the French solar market.

Requirements:

• Certified electrician with relevant professional credentials in France.
• Hands-on experience in the solar energy industry, especially with hybrid inverter systems and energy storage.
• Strong communication skills in French (native) and professional proficiency in English.
• Comfortable providing remote support and traveling to customer sites when needed.
• Experience with technical documentation, troubleshooting, and root cause analysis.