Technical support engineer

ZWSOFT; Paris; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An established industry player seeks a Technical Support Engineer to enhance client interactions through expert CAD product demonstrations and technical support. In this role, you will collaborate closely with sales teams, manage post-purchase support, and conduct training for partners and end-users. Your contributions will directly influence product development and marketing strategies, making this an exciting opportunity for someone passionate about civil engineering and customer engagement. If you thrive in dynamic environments and possess strong communication skills, this role is perfect for you.

Qualifications

• 5+ years of experience in civil engineering with CAD expertise.
• Strong communication and collaboration skills are essential.

Responsabilités

• Deliver CAD product demonstrations and manage customer support.
• Lead technical documentation adaptation during localization.

Connaissances

CAD Software Proficiency

Communication Skills

Problem-Solving

Customer Support

Formation

Bachelor's degree in Civil Engineering

Master's degree in Urban Planning

Outils

AutoCAD

ZWCAD

BrisCAD

Civil 3D

ArcGIS

Description du poste

Collaborate with sales teams in client engagements (both online and on-site visits to retail partners and enterprise accounts), delivering CAD product demonstrations and addressing technical inquiries

Manage post-purchase customer support operations, systematically resolving product-related issues through structured troubleshooting protocols

Conduct certification programs and competency training for distribution partners and end-users

Establish feedback loops to capture product improvement insights from field technical challenges

3. Product Localization & Strategic Development

Lead technical documentation adaptation and maintain centralized knowledge repositories during product localization phases

Contribute to product roadmap development through market-driven feature analysis

Provide technical advisory services for strategic accounts and M&A due diligence processes

4. Technical Marketing Support

Provide on-site technical expertise at industry trade shows, product launch events, and marketing roadshows

Develop and present technical content for customer workshops and solution seminars

1. Bachelor's degree or higher in Civil Engineering, Urban Planning, or a related field.

2. Over 5 years of experience in the civil engineering industry, with expertise in at least one CAD application area such as urban planning, road and bridge design, or civil design.

3. Proficient in using mainstream CAD design software like AutoCAD / ZWCAD / BrisCAD, with a preference for candidates familiar with Civil 3D / Covadis or ArcGIS / Spatial Manager.

4. Strong communication and collaboration skills, with an emphasis on being optimistic, resilient under pressure, and self-driven.

5. Proficiency in English is necessary for effective communication.

Technical Support Engineer • Paris, Paris (75); Ile-de-France, France