Technical Support Engineer

JR France; Nancy; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in digital energy solutions is looking for an experienced professional to provide technical support for photovoltaic inverter products. The role encompasses debugging guidance, drafting technical documents, and analyzing market needs. Ideal candidates will have 3+ years of experience in a related field and strong communication skills in English and their native language.

Qualifications

• 3+ years in digital energy solutions or technical support.
• Good command of English and local language proficiency.
• Ability to adapt to cross-cultural environments.

Responsabilités

• Provide debugging guidance and technical training for regional products.
• Draft and review technical agreements and bids.
• Analyze customer needs for product planning.

Connaissances

Interpersonal understanding

Communication skills

Customer feedback sensitivity

Description du poste

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1. Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);

2. Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;

3. Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;

4. Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;

5. Other tasks assigned by superiors.

Post requirements:

1.Three years or above experience in digital energy solution or technical support; with product development experience is preferable.

2.Have a good command of English which can be used as working language, local native language proficiency, and multilingual is preferable.

3.Excellent interpersonal understanding and communication skills, actively sensitive to customers’ feedback, and timely meet the needs and requirements of customers.

4.Ability to adapt cross-cultural working environment