Technical Support Engineer

2060 K-T SARL France; Montbonnot-Saint-Martin; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A technical solutions company is seeking a Technical Support / Install Engineer in Montbonnot-Saint-Martin. Your responsibilities will include resolving customer issues, system installations, and supporting engineering projects. A Master's Degree or equivalent experience is required, along with excellent problem diagnosis skills and the ability to work independently. The role involves approximately 40% travel. This is an excellent opportunity for those eager to learn and grow in a collaborative environment.

Qualifications

• Proven ability to analyze complex situations and act within policies.
• Experience working independently with field teams and customers.
• Strong documentation skills for troubleshooting and technical findings.

Responsabilités

• Respond to unresolved issues from first-line product support.
• Perform system installation, relocation, and upgrades.
• Support worldwide dispatch and assist field teams.

Connaissances

Problem diagnosis

Collaboration

Technical growth

Formation

Master's Degree or Bachelor's Degree with relevant experience

Outils

Excel

Python

Description du poste

Description

The Technical Support / Install Engineer is responsible for:

• Responding to issues where first-line product support has been unable to resolve problems in malfunctioning equipment.
• Performing system installation, relocation, and upgrades.

Key responsibilities include analyzing complex situations, exercising judgment within established policies, providing Plans of Action (POAs), consulting with engineering teams, hosting technical meetings, and resolving issues onsite at customer locations. The engineer must document troubleshooting processes and technical findings thoroughly.

This role involves supporting worldwide dispatch, working independently to assist field teams and customers, submitting daily reports correlating symptoms with data, and participating in service meetings with global teams.

The engineer will also support regional engineering projects to facilitate company growth, develop troubleshooting procedures, and report design or reliability issues to relevant teams.

We seek confident, hardworking, eager-to-learn individuals who value collaboration and technical growth.

Minimum Qualifications

• Master's Degree or equivalent work experience (0 years), Bachelor's Degree or 2 years of work experience.
• Experience in engineering applications is a plus.
• Experience in project management and leading multidisciplinary teams to resolve complex issues.
• Ability to diagnose problems quickly via analysis of reports, logs, diagnostics, and test results.
• No restrictions on worldwide travel; average travel is 40% including training and support.

Optional Skills (Plus)

• Optics alignment experience.
• Mechatronics controls diagnostics background.
• Experience with Excel macro/code development for log analysis.
• Proficiency in Python.
• Database development experience for production environments.

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