Technical Support Engineer

CHC Navigation | CHCNAV; Marseille; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Join a fast-growing team at a leading company in global GNSS solutions as a Technical Support Engineer. In this essential customer-facing role, you'll provide exceptional support for partners and clients, ensuring they are trained and competent in using CHCNAV products. The role promises career growth in a dynamic environment, requiring a solid educational background in surveying and relevant industry experience.

Prestations

Dynamic international work environment

Career prospects in a high-growth market

Opportunity for personal development

Remuneration commensurate with experience

Qualifications

• Minimum 3 years of experience in customer service or technical support.
• Fluency in French and professional level of English required.
• Experience in surveying, GNSS, positioning, or related fields.

Responsabilités

• Ensure successful onboarding and training for partners and clients.
• Provide technical support via email, phone, and in-person.
• Manage relationships with clients for product updates and technical requests.

Connaissances

Problem-solving

Analytical skills

Presentation skills

Public speaking

Technical training

Formation

Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or related field

Description du poste

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.

We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.

About the Role

In this customer-facing role, your primary focus will be ensuring partners and enterprise clients are expertly trained to demonstrate, install, and utilize CHCNAV products and solutions seamlessly. You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner / customer locations for training, demos, or problem-solving. Key responsibilities include :

• Ensure the successful onboarding of new partners from both a hardware and software perspective.
• Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• Support sales functions as a technical expert / consultant for surveying.
• Develop and update training materials.

About You

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.
• Minimum of 3 years of effective experience in customer service / technical support or technical training in surveying, GNSS, positioning / navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...
• Fluency in French and professional level of English – written and oral – are mandatory.
• Possess strong problem-solving skills and excellent analytical skills.
• Presentation and public speaking skills, including training and technical demonstrations.
• Comfort with learning new computer applications.

Note : To be considered for this position, candidates must already live and eligible to work in France.

Travel Requirements

There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.

What we offer

• A job in an international result-oriented company where you can make full use of your skills.
• Excellent business environment and career prospect in dynamic, high growth market.
• The opportunity to develop yourself and be part of a fast-growing global company.
• Remuneration commensurate with experience.

Technical Support Engineer • Marseille, FR