Technical Support Engineer

CHC Navigation | CHCNAV; Lyon; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise internationale, leader dans les solutions de navigation, recherche un Ingénieur Support Technique à Lyon. Le candidat idéal fournira une formation et un support aux clients, tout en gérant les relations avec les partenaires. Ce rôle dynamique nécessite une expertise en géomatique et des compétences en résolution de problèmes. Vous rejoindrez une équipe en pleine croissance avec des perspectives de carrière passionnantes et un environnement de travail stimulant.

Prestations

Environnement de travail excellent et perspectives de carrière

Opportunité de se développer dans une entreprise mondiale en croissance rapide

Qualifications

• Au moins 3 ans d'expérience en service client ou support technique.
• Bilingue français et anglais professionnel.
• Confort avec l'apprentissage de nouvelles applications informatiques.

Responsabilités

• Assurer la formation et le support technique pour les partenaires et clients.
• Développer et gérer les relations avec les revendeurs et clients.
• Effectuer des analyses de problèmes pour résoudre les problèmes liés aux produits.

Connaissances

Résolution de problèmes

Compétences analytiques

Présentation et prise de parole en public

Formation

Diplôme de Bachelor ou Master en Géomatique, GNSS ou domaine similaire

Description du poste

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.

We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.

About the Role

In this customer-facing role, your primary focus will be ensuring partners and enterprise clients are expertly trained to demonstrate, install, and utilize CHCNAV products and solutions seamlessly. You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner / customer locations for training, demos, or problem-solving. Key responsibilities include :

• Ensure the successful onboarding of new partners from both a hardware and software perspective.
• Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• Support sales functions as a technical expert / consultant for surveying.
• Develop and update training materials.

About You

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.
• Minimum of 3 years of effective experience in customer service / technical support or technical training in surveying, GNSS, positioning / navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...
• Fluency in French and professional level of English – written and oral – are mandatory.
• Possess strong problem-solving skills and excellent analytical skills.
• Presentation and public speaking skills, including training and technical demonstrations.
• Comfort with learning new computer applications.

Note : To be considered for this position, candidates must already live and eligible to work in France.

Travel Requirements

There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.

What we offer

• A job in an international result-oriented company where you can make full use of your skills.
• Excellent business environment and career prospect in dynamic, high growth market.
• The opportunity to develop yourself and be part of a fast-growing global company.
• Remuneration commensurate with experience.