Technical Support Engineer

JR France; Limoges; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in the digital energy sector is seeking a Technical Support Specialist for photovoltaic inverter products. This role involves technical guidance, market analysis, and customer engagement to enhance product development and meet client needs. The ideal candidate will have extensive experience, excellent communication skills in both English and local languages, and the ability to thrive in a multicultural environment.

Qualifications

• 3+ years in digital energy solutions or technical support; product development experience preferred.
• Fluent English and local language proficiency; multilingual is a plus.
• Strong interpersonal and communication skills; sensitive to customer feedback.

Responsabilités

• Debugging guidance and technical training for regional products.
• Drafting and reviewing technical agreements and bids for photovoltaic inverters.
• Conducting market analysis and providing customer technical support.

Connaissances

Interpersonal skills

Communication skills

Sensitivity to customer feedback

Description du poste

1. Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);

2. Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;

3. Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;

4. Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;

5. Other tasks assigned by superiors.

Post requirements:

1.Three years or above experience in digital energy solution or technical support; with product development experience is preferable.

2.Have a good command of English which can be used as working language, local native language proficiency, and multilingual is preferable.

3.Excellent interpersonal understanding and communication skills, actively sensitive to customers’ feedback, and timely meet the needs and requirements of customers.

4.Ability to adapt cross-cultural working environment

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