Technical Support Engineer

Didomi; Lille; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise innovante dans le secteur de la technologie recherche un Ingénieur Support Technique (Niveau 2) à Lille. Le candidat idéal possède une solide connaissance de JavaScript et de l'analyse Web, et est capable de diagnostiquer et résoudre des problèmes complexes tout en offrant un excellent service à la clientèle. Ce rôle implique des interactions en direct avec des clients pour assurer la bonne mise en œuvre des solutions et nécessite des compétences en documentation et partage de connaissances.

Qualifications

• 2+ années d'expérience pratique dans la mesure Web ou MarTech.
• Compétences en développement de solutions techniques personnalisées.
• Capacité à vulgariser des questions techniques.

Responsabilités

• Diagnostiquer et résoudre les problèmes techniques pour les clients.
• Construire et maintenir des modèles GTM côté serveur.
• Écrire et mettre à jour des guides publics, FAQs et exemples de code.

Connaissances

JavaScript

Web analytics

REST API debugging

Scripting

Bilingue Français/Anglais

Outils

Postman

Google Tag Manager

Description du poste

We are searching for a Technical Support Engineer (Level 2) with a strong background in JavaScript and web analytics to help our enterprise customers deploy and maintain server-side tracking solutions (sGTM).

You will troubleshoot advanced issues, jump on calls to unblock customers, and build reusable templates and documentation that make server-side tracking easy, reliable and scalable.

If you have 2+ years of hands-on experience in web measurement or MarTech, love digging into HTTP payloads, and can switch effortlessly between French and English while keeping clients calm and confident, we’d love to meet you.

Your key responsibilities are listed below.

Level-2 Support & Troubleshooting

• Own complex tickets escalated by L1 support
• Join live customer or partner calls to diagnose and fix issues in real time
• Provide clear written follow-ups, root-cause analyses and action plans

Implementation Guidance

• Advise customers on best practices for server-side tracking

Template & Tooling Development

• Build and maintain server-side GTM templates, client libraries and internal debugging extensions
• Automate repetitive support tasks

Documentation & Knowledge-Sharing

• Write and update public guides, FAQs and code samples
• Record short Loom videos or run webinars to transfer know-how to customers and teammates

Feedback Loop with Product & Engineering

• Aggregate customer pain points and feature requests
• Test pre-release features, report bugs, and verify fixes before push to prod

Profile

• You have a good technical grounding and hands-on experience in front and/or backend technologies
• You are comfortable using JavaScript to develop custom solutions for our customers
• You are comfortable using tools like Postman (REST API debugging), browser dev tools, and basic scripting to test and debug integrations
• You can vulgarize technical matters and adapt to your interlocutors
• You can get to the why and final use case behind customers’ requests to come up with solutions
• You are customer-focused and have experience turning their needs into effective technical solutions
• You have excellent English & French level both written and spoken

Nice to have

• Google Tag Manager knowledge or experience
• knowledge of the MarTech environment especially analytics or tracking
• Ability to teach your teammates or customers and share knowledge either through documentation or training

Recruitment process

• HR Screen to assess your motivations and understanding of the position
• Technical test to assess your technical skills and capabilities to find solutions and solve problems
• Interview with the hiring manager to assess hard and soft skills for the position
• Final interview with a founder to assess your capacity to handle large technical customers