Technical Support Engineer

Keysight Technologies, Inc.; Les Ulis; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Une entreprise innovante, spécialisée en technologie de communication, est à la recherche d'un ingénieur technique en solutions NEMO. Vous serez responsable des activités pré et post-vente en garantissant la satisfaction des clients par une expertise technique de haut niveau. Ce poste requiert un diplôme en télécommunications et une expérience significative dans le domaine de l'optimisation de réseaux mobiles.

Qualifications

• Minimum de 4 ans d'expérience dans le domaine de la communication mobile.
• Expérience pratique en systèmes de radio communication mobiles (2G à 5G, IoT).
• Compréhension des protocoles 3GPP et outils de test.

Responsabilités

• Activités pré-vente : analyse des besoins clients, démonstrations outils NEMO.
• Activités post-vente : expertise technique en solution NEMO, résolution des problèmes clients, formations.

Connaissances

Communication

Analyse technique

Travail indépendant

Formation

BSc ou MSc en télécommunications

Description du poste

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Pre-sales activities (~20 %) : Involvement during various phases of the sales process including customer requirements analysis, NEMO tools demonstrations, Benchmarks, use case testing.

Post Sales activities (~80%) : Deliver technical expertise for NEMO solution to customers, understand and troubleshoot customers problems, recommend solutions to meet their needs, ensure customer satisfaction and deliver trainings.

Qualifications

• BSc or MSc degree in telecommunications or equivalent.
• A minimum of 4 year's of relevant experience in the field of mobile communication, preferably in an Mobile operator optimization department, service company or network vendor
• Practical experience in mobile radio communication systems (2G-to-5G, IoT), with ability to provide strong technical answers to customer questions / problems
• Understanding of 3GPP protocols and driving test tools are mandatory.
• Strong written and verbal communication skills in English and French.
• Ability to work independently.
• Keysight is an Equal Opportunity Employer.