Technical Support Engineer

Keysight Technologies; Les Ulis; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Keysight Technologies est à la recherche d'un expert technique pour ses activités de pré-vente et post-vente liées aux solutions NEMO. Ce poste nécessite une forte expérience en communication mobile, notamment dans un environnement d'optimisation pour les opérateurs. Vous collaborerez directement avec les clients pour résoudre leurs problèmes techniques et assurer leur satisfaction.

Qualifications

• Minimum 4 ans d'expérience en optimisation de communication mobile.
• Expérience pratique dans les systèmes de communication radio mobile (2G à 5G, IoT).
• Compréhension des protocoles 3GPP.

Responsabilités

• Activer des activités de pré-vente et de post-vente.
• Fournir une expertise technique sur les solutions NEMO.
• Former et assurer la satisfaction du client.

Connaissances

Compétences en communication écrite et verbale

Résolution de problèmes techniques

Indépendance au travail

Formation

BSc ou MSc en télécommunications

Outils

Outils de test de conduite

Description du poste

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Pre-sales activities (~20 %) : Involvement during various phases of the sales process including customer requirements analysis, NEMO tools demonstrations, Benchmarks, use case testing.

Post Sales activities (~80%) : Deliver technical expertise for NEMO solution to customers, understand and troubleshoot customers problems, recommend solutions to meet their needs, ensure customer satisfaction and deliver trainings.

Qualifications

• BSc or MSc degree in telecommunications or equivalent.
• A minimum of 4 year's of relevant experience in the field of mobile communication, preferably in an Mobile operator optimization department, service company or network vendor
• Practical experience in mobile radio communication systems (2G-to-5G, IoT), with ability to provide strong technical answers to customer questions / problems
• Understanding of 3GPP protocols and driving test tools are mandatory.
• Strong written and verbal communication skills in English and French.
• Ability to work independently.
• Keysight is an Equal Opportunity Employer.