Technical Support Engineer

Light and Wonder; Grand Est; Hybride; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Technical Support Engineer, where you'll be the frontline interface for customer support in gaming systems. This role involves system configuration, maintenance, and installation, ensuring the highest level of service for clients. You'll work closely with customers to troubleshoot issues and provide solutions, all while contributing to a collaborative team environment. If you have a passion for technology and customer relations, this is the perfect opportunity to grow your career in the gaming industry.

Qualifications

• 1-2 years of engineering experience required.
• Working knowledge of Windows Server, SQL, and Linux is essential.
• ITIL certification is a plus.

Responsabilités

• Provide customer support and maintenance for system products.
• Analyze operational difficulties and coordinate corrective actions.
• Assist in installation and modification support for all products.

Connaissances

Customer Support

Windows Server

SQL

Linux

Interpersonal Skills

Problem Solving

Communication Skills

Formation

Bachelor's Degree in Computer Science

Associate's Degree in Computer Science

Outils

Salesforce

Microsoft Office

Description du poste

Technical Support Engineer page is loaded

Technical Support Engineer

Apply locations SAFRICA-Randjespark-68-72GazellePort3&4Erf209 time type Full time posted on Posted 24 Days Ago job requisition id R319463

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The person in this position performs system configuration, customer support, maintenance, and installation of LNW system products & applications. This position will be the frontline interface to the customers on all systems-related issues in a more senior supervisory role.

Qualifications

Essential Duties and Responsibilities

• Provides customer support to the systems customers within expected SLAs under all expected L1 support initiatives.
• Provide routine preventative and service maintenance support for all system products.
• Provides installation and modification support for all products and systems supported.
• Thorough understanding of functions and operation of system products, and client operations.
• Assists in identifying systems, component or equipment failures and coordinates corrective action in cooperation with other company or vendor groups.
• Provides on-call 24-hour 7 days a week support when designated as the ‘on-call’ representative.
• Analyses operational difficulties and gathers information to isolate causes of failure or problems.
• Answer customer questions on system capabilities, reports and operations.
• Provide weekly reports for work performed and customer escalations.
• Attend/run all customer meetings on-site with full understanding, information, and/or updates.
• Functions as an LNW representative and develops and ensures positive customer relations and professional service support for systems and products supported.
• Acquires, develops, and maintains knowledge of LNW’s Gaming Systems department - Products and services, and the client’s internal Standard Operating Processes.
• Contributes to client handbook updates and become 2IC role to the Services Manager.

Training and/or Experience

• One to two years of engineering experience.
• Must have working knowledge of Windows Server, SQL querying and Linux.
• One to two years of gaming or equivalent experience.

Knowledge / Skills / Abilities

• Logging and tracking of Service Requests, Salesforce - or similar
• A Working knowledge of SQL
• Some understanding of software architecture and programming a plus
• Some working knowledge of IP networking and principles including Hubs, switches and routers
• Demonstrated knowledge of PC operating systems, digital equipment components and their discrete parts
• Microsoft Office skills
• Strong interpersonal and communication skills.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to manage issues requiring problem resolution and conflict management.
• Ability to work with others to accomplish business objectives.

Education

• Bachelor's or Associate's Degree/Equivalent in Computer science or related field of study or equivalent experience;
  • Data Science
  • Computer Science
  • Information Management Systems
  • Statistics & Analysis
  • API Management

ITIL certification or equivalent

Others

Should hold a valid SA Driver’s License

Working Conditions:

• The work conditions are representative and typical of similar jobs in comparable organizations.

• Travel to clients locally is required.

• May need to work extended hours on need basis to meet the timelines.

• Hybrid 3/2 - remote work 2x per week.

About Us

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliverunforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players.We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.

At Light & Wonder, your safety is our top priority, and we want to alert you to an increase in fraudulent job postings. These scams often use a company’s name and branding to lure applicants into providing sensitive information or paying fees.

To protect yourself:

Use trusted job platforms: Only apply for jobs through reputable job platforms and our official company career site www.lnw.com/careers

Be cautious of requests for money: Light & Wonder will never ask you to send money or pay any fees in connection with a job offer.

If you encounter a job posting that seems suspicious or receive communication requesting payment, please report it to us immediately at [e-mail]

Please stay vigilant and protect yourself from potential scams. If anyone claiming to represent Light & Wonder asks for payment, report it to us promptly.