Technical Support and Development Specialist f/m

DuPont; Saint-Laurent-du-Pont; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Spécialiste du Support Technique et du Développement pour soutenir ses clients dans l'utilisation de solutions thermoplastiques. Dans ce rôle, vous serez responsable de la conformité des matériaux aux normes de l'industrie, de la gestion efficace des projets et de la communication avec les clients pour comprendre leurs besoins. Vous aurez l'opportunité de travailler dans un environnement collaboratif, d'acquérir des connaissances sur les tendances de l'industrie et de participer à des projets globaux. Rejoignez une équipe dynamique qui valorise l'innovation et l'engagement envers la satisfaction client.

Prestations

Salaires compétitifs

Avantages complets

Opportunités d'apprentissage continu

Expériences de carrière variées

Programme de rémunération variable annuel

Qualifications

• Ingénieur en plasturgie avec une solide connaissance des processus thermoplastiques.
• Bilingue en français et en anglais, compétences en gestion de projet.

Responsabilités

• Offrir un support technique et un service client exceptionnel.
• Maintenir une documentation précise des résultats de tests et des interactions clients.
• Développer des approches stratégiques pour résoudre des problèmes de qualité.

Connaissances

Compétences en communication

Gestion de projet

Connaissance des matériaux polymères

Planification personnelle

Compétences interpersonnelles

Sens de la responsabilité

Formation

Ingénieur en plasturgie ou équivalent

Outils

SAP

Outils bureautiques

Description du poste

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

MULTIBASE is a major player in Thermoplastics. For over 40 years, we have developed thermoplastics to meet the needs of our customers. We have quality industrial tools, and we are positioned in various markets such as automotive, construction, electronics, and cabling. Customer satisfaction is one of our priorities, as is the safety of our employees, and the protection of the environment. It is in this sense that we have been ISO 9001, 14001 and 50001 certified since 2022 and that we adhere to the global OCS program and comply with the French GPI requirements (industrial plastic granules). A major player in the industry in Chartreuse, we are proud to represent this territory and export our productions throughout the world, from Europe to the US and Asia. Multibase is also present in the US and India.

To support our growth, we are looking for a Technical Support and Development Specialist f/m.

Under the supervision of the Research and Development manager, you will support existing and new customers to successfully use our solutions.

You will ensure material conformity to industry standards, troubleshoot quality issues through effective project management, and provide tailored support for customer-specific product modifications.

Your key responsibilities:

Technical Support:

• Offer technical support and exceptional customer service to clients by addressing inquiries and efficiently resolving issues.
• Provide customer technical support on the product range and coordinate generation of technical data necessary to qualify the product for customers and targeted applications.

Customer Engagement:

• Communicate effectively with customers to gather feedback, fully understand their needs, and provide customized solutions.
• Act as a "product" representative at customers.
• Follow the qualification at the customers and ensure the conformity of our products to the standards in force.

Documentation Maintenance:

• Maintain precise documentation of test results, procedures, and customer interactions to ensure traceability and compliance.
• Conduct analytical, experimental, investigative, and other fact-finding work to support customers.
• Provide scientific understanding of the observed phenomena, over composition, process, and performance relationship.

Troubleshooting & Quality Management:

• Develop and implement strategic approaches for troubleshooting quality issues related to product performance and application.

Collaboration:

• As an active member of the project team, participate in the global technical network and ensure knowledge transfer.

Industry Knowledge:

• Develop and demonstrate professional expertise and experience acquired through the writing of internal technical reports, active participation in seminars, publication of articles in the specialized press, and presentations at relevant technical conferences.
• Stay up to date with industry trends, standards, and regulations to maintain expertise in thermoplastics technologies.

Your qualification profile:

• Plastics engineer or equivalent.
• Proficient in both French and English.
• Knowledge of thermoplastic processes, compounding, injection molding, and extrusion.
• Knowledge of polymer materials and their formulation, organic and silicone materials.
• Strong communication and interpersonal skills necessary for engaging with both customers and internal teams.
• Sense of responsibility, ability to plan activities and respect deadlines and commitments.
• Personal organization and planning.
• Proficiency in IT tools such as SAP and office automation.

DuPont Offers:

• Competitive salaries and comprehensive benefits in line with the job responsibilities.
• The chance to work on global teams with colleagues around the world and in different locations.
• Ongoing learning opportunities in a rewarding work environment.
• Career experiences that can span different businesses and functions with opportunities for personal and professional growth.
• An annual variable pay program that rewards team and individual performance, business, or functional success.

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.