Technical support

TalentWorldGroup; Paris; À distance; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Join a revolutionary multilingual contact center as a Remote Technical Call Center Representative. This role offers the chance to provide exceptional customer service while working from home. You'll be the first point of contact for customers, assisting them with technical inquiries and ensuring their needs are met. With a focus on flexibility and a people-first approach, this position allows you to thrive in a supportive environment. If you're tech-savvy and passionate about customer service, this is an exciting opportunity to be part of a dynamic team shaping the future of remote work.

Prestations

100% Remote Work

Flexible, Project-Based Assignments

Gamification Program (Earn bonuses, paid holiday hours)

Qualifications

• Experience in technical customer service, especially in electronics or machinery.
• Strong phone etiquette and documentation skills.

Responsabilités

• Manage incoming customer requests and provide technical support.
• Log and classify customer interactions for analysis.

Connaissances

Technical Customer Service

Communication Skills

Organization Skills

Fluency in English

Fluency in Italian

Fluency in Spanish

Fluency in French

Formation

Intermediate-level Vocational Training

Outils

Salesforce

Standard Office Software

Windows 11

Mac OSX 13

Wired USB Headset

Description du poste

Job Opportunity : Remote Technical Call Center Representative (Inbound & Outbound)

About Us

At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.

Position Overview

We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency is required in one of the following EU languages : Italian, Spanish, French, or English (UK dialect) . This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.

Key Responsibilities

• Respond to and manage incoming customer requests via phone
• Serve as the first and single point of contact for technical inquiries and general support
• Provide fast, prioritized assistance to key customers
• Manage call-back services and follow-up communications
• Log and classify all customer interactions (received, attended, abandoned)
• Analyze call data and report service activity and feedback
• Monitor and control real-time call center operations
• Maintain call history and resolution tracking
• Support documentation management and internal communications
• Coordinate external communications with relevant institutions or partners

Requirements

• Technical Background : Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
• Software Knowledge : Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
• Communication & Organization : Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
• Professionalism : Familiarity with institutional / business protocol; ability to handle formal communication and administrative tasks
• Language Proficiency : Fluent English (UK) plus native-level fluency in one of the following : Italian, French, or Spanish (EU dialects)

Required Tools

• Internet : Broadband with wired Ethernet connection
• Hardware :
• RAM : 8GB or more
• Screen resolution : 1920x1080 preferred
• Wired USB headset
• Operating System :

Windows 11 or later

• Mac OSX 13 or later

What We Offer

• 100% Remote Work
• Flexible, Project-Based Assignments
• Gamification Program (Earn bonuses, paid holiday hours)

Join Us

If youre tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.