Technical Specialist - Product Support

InterSystems; Courbevoie; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

InterSystems is seeking an experienced Technical Specialist to provide support and insights on our technology stack. This role involves assisting developers, creating documentation, and enhancing customer satisfaction within a collaborative team environment. Ideal candidates will have a solid background in programming, database methodologies, and interpersonal communication.

Qualifications

• Experience with database methodologies and data analysis.
• Knowledge of programming languages, especially Java or C++.
• Ability to design and write technical documents.

Responsabilités

• Provide technical support for application development.
• Create technical documentation and training materials.
• Participate in on-site implementations and support meetings.

Connaissances

HTML

JavaScript

SQL

data analysis

programming (Java or C++)

technical documentation

Internet/Intranet concepts

Formation

BS or MS in Computer Science

Physics, Mathematics, Sciences

Description du poste

InterSystems is hiring an experienced Technical Specialist who is creative, motivated and an energetic problem-solver, to join a group of experts working with a broad range of new and advanced technology.

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork and cooperation. You will help developers from our technology partners create and support their applications in real world environments, and have the opportunity to work with some of the world's leading organizations in healthcare, finance, telecommunications, and other industries.

Responsibilities

• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for application development using InterSystems' technology stack.
• Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems'-based products.
• Provide technical support for troubleshooting and performance analysis.
• Escalate Open (unresolved) problems in accordance with current policies and procedures
• Production of training materials for technical courses such as system custom development.
• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to's.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required
• Participate in on-site Support related meeting with customers / partners if required
• Participate in the on call 24 hour roster service
• Participate in on-site implementations if required

Qualifications

• Knowledge of web oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Knowledge of programming languages - ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer and / or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well versed in Internet / Intranet concepts
• Experience within InterSystems products (Caché, Ensemble) highly desirable but not required
• Ability to work in team (with colleagues / partners eventually located in different town / countries
• BS or MS in Computer Science or equivalent qualification; (Physics, Mathematics, Sciences)

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organisation.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .