Technical Operations Adviser

Orange Business; La Tour; Hybride; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player seeks a Mobility Service Desk Expert to enhance customer service relationships and support incident management. This role emphasizes continuous improvement in service quality, requiring strong problem-solving skills and a customer-oriented attitude. Join a dynamic environment that values professional development and offers global opportunities. With a caring and daring culture, this position invites you to be part of a team that promotes diversity and inclusion while tackling exciting challenges in the digital landscape.

Prestations

Flexible work environment

Professional development programs

Career growth opportunities

Health and well-being initiatives

Employee Referral Program

Change Maker Awards

Qualifications

• Strong understanding of mobile environments and IoT technologies.
• Excellent communication and decision-making skills.

Responsabilités

• Ensure strong customer service relationships for client products.
• Handle large account client requests promptly.

Connaissances

Mobile Device Management

Problem-solving

Customer service

Communication

Time management

Organizational skills

Analytical skills

Team spirit

Description du poste

EVP Video

Company mission statement

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, enabling our customers to focus on strategic initiatives that shape their business. Every day, we collaborate with a dedicated team to provide consistent, sustainable global solutions, regardless of where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and refine your skills amidst exciting challenges and opportunities.

About the role

The Mobility Service Desk Expert ensures strong customer service relationships for client products within their scope, following company procedures with a focus on customer satisfaction. They handle large account client requests (verbal and written) promptly and support incident management. A key focus is on continuous improvement of service quality.

About you

• Good understanding of mobile environments, Internet of Things, and Mobile Device Management technologies.

• Good understanding of the commercial and multinational business environment.

• Strong organizational and planning skills.

• Excellent communication and decision-making skills.

• Good time management skills.

• Customer-oriented attitude.

• Strong problem-solving and analytical skills.

• Process-oriented with attention to detail.

• Self-motivated and eager to learn.

• Initiative in owning problems and finding solutions.

• Good presentation skills.

• Team spirit.

• Flexibility to work odd hours, night shifts for 24/7 activity.

• Fluent in English and French (spoken and written).

Additional information

• Global opportunities: Collaborate with multinational teams and clients worldwide.
• Flexible work environment: Hybrid work options with flexible hours.
• Professional development: Access to training and upskilling programs.
• Career growth: Opportunities for internal mobility within Orange.
• Caring and daring culture: Health, well-being, diversity, inclusion, CSR, and employee engagement initiatives.
• Reward programs: Employee Referral Program, Change Maker Awards.

Equal Employment Opportunity

We promote diversity regardless of age, gender identity, race, ethnicity, religion, sexual orientation, marital status, neurodiversity, disability, veteran status, or appearance. Orange Group is a disability-friendly and equal opportunity employer. Please share any specific needs you may have.