Technical Escalations Engineer 2 (Database Monitoring) - EMEA

Datadog, Inc.; France; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

RSUs

Career development

Product training

Buddy program

Inclusive workplace culture

Résumé du poste

Datadog, Inc. is seeking a Technical Escalations Engineer 2 (Database Monitoring) for the EMEA region. You will own and escalate complex database-related issues, collaborate with Engineering and Product, and mentor the Global Support Engineering team.

The role blends deep technical work with customer advocacy in a fast-moving, hybrid work environment. You’ll work across Postgres, MySQL, SQL Server, and cloud deployments, reproduce environments, write runbooks, and shape readiness plans for DBM

Qualifications

• Experience handling technical escalations for complex issues.
• Strong debugging and root-cause analysis skills.
• Experience across cloud-hosted and on-prem databases such as Postgres, MySQL, SQL Server.

Responsabilités

• Develop deep technical expertise and continuously learn as products evolve.
• Investigate escalations, lead technical calls, and drive solutions for critical customer challenges.
• Run learning sessions and mentor the GSE team to handle diverse issues.
• Partner with Engineering and Product to identify gaps and advocate for customers in product evolution.
• Become the go-to expert on Database Monitoring and Agent integrations.
• Develop internal playbooks, public solutions, and reusable debugging frameworks.
• Shape readiness plans for upcoming DBM product releases, ensuring global teams are prepared.

Connaissances

Problem solving

Customer focus

Independent learner

Collaboration

Mentoring

Datadog Agent expertise

Debugging complex issues

Python coding

Cloud environments familiarity

Formation

Computer Science or Engineering degree

Outils

Zendesk

Jira

Confluence

Datadog Agent

Docker

Kubernetes

Description du poste

Technical Escalations Engineer 2 (Database Monitoring) - EMEA

Dublin, Ireland; Paris, France

The Team

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises.

Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy.

As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level.

Role Summary

As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence.

This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Develop deep technical expertise and continuously learn as the product evolves.
• Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
• Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
• Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform.
• Become the go-to expert on Database Monitoring at Datadog, mastering both the technical landscape and the customer experience.
• Act as a technical stakeholder for our database Agent integrations (Postgres, MySQL, SQL Server), advocating for customer needs with Product and Engineering and proposing changes to code, telemetry, and docs.
• Develop robust internal runbooks, public-facing solutions, and reusable debugging frameworks to scale knowledge and increase Technical Support Engineering autonomy.
• Shape readiness plans for upcoming DBM product releases, ensuring Solutions teams worldwide are confident and technically prepared.

Who You Are:

• A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations.
• A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility.
• An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.
• A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence.
• A power user of the Datadog Agent and its integrations, with experience debugging advanced configuration and performance issues.
• Able to dive into the Agent and Integration codebases (primarily Python), interpret logic paths, and assess behavior in edge-case customer environments.
• Confident recreating a wide variety of customer environments across cloud-hosted (RDS, Azure, CloudSQL) and self-hosted databases, as well as across different deployment contexts (Linux, Windows, K8s, Docker).
• Obsessed with root cause analysis and enjoy working on open-ended problems that require systems thinking, experimentation, and perseverance.
• A cross-functional collaborator who thrives on teaching others, scaling knowledge, and making complex things approachable.
• Computer Science or Engineering majors
• Experienced in using Zendesk, Jira, Confluence, or similar softwares.
• Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus.

Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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