Technical Customer Onboarding and Engagement Manager

JR France; Saint-Priest; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A fast-growing European tech company is looking for a Customer Onboarding & Engagement Manager to enhance client experience and support onboarding activities. The role involves managing technical implementations, fostering engagement, and building stakeholder relationships. Ideal candidates possess strong communication and analytical skills, with relevant experience in tech/SaaS sectors.

Prestations

Flexible remote policy

Competitive salary packages

State-of-the-art tools and healthcare benefits

Qualifications

• 3+ years in Customer Support or Product roles in tech/SaaS; mobile app experience is a plus.
• Ability to thrive in a fast-paced, global environment.
• Understanding of APIs, SDKs, app integration.

Responsabilités

• Manage onboarding workflows: account setup, kick-off, milestone tracking.
• Facilitate adoption via Q&As and documentation.
• Monitor usage and promote features.

Connaissances

Customer Support

Product Management

APIs understanding

Excellent communication skills

Analytical mindset

Organizational skills

Formation

Bachelor’s Degree in Engineering

Description du poste

Technical Customer Onboarding and Engagement Manager, saint-priest

Client:

Purchasely

Location:

Saint-Priest, France

Job Category:

Other

Online job hunting tools

EU work permit required:

Yes

Job Reference:

673021731765485568327672

Job Views:

4

Posted:

10.06.2024

Expiry Date:

25.07.2024

Job Description:

We are actively looking for a Customer Onboarding & Engagement Manager to join our Customer Experience team.

Who we are

Purchasely is a fast-growing European tech company offering powerful no-code In-App Experience technology.

Our solutions help top apps maximize conversion, engagement, and retention of millions of users worldwide.

As we grow, we seek an Onboarding & Engagement Manager to support our clients from technical implementation to long-term adoption.

Your missions

You will support our Signature clients through onboarding, ongoing engagement, and product adoption, acting as a bridge between clients, Product, and Engineering teams for a seamless experience.

Client Onboarding

• Manage onboarding workflows: account setup, kick-off, milestone tracking
• Support technical implementation and go-live processes
• Facilitate adoption via Q&A sessions and documentation
• Track progress and success metrics for timely launches

Client Engagement and Feature Adoption

• Provide support and maintain product documentation
• Collaborate with the Product team for feedback and improvements
• Create resources for new features
• Monitor usage, promote features and SDK updates
• Identify obstacles and suggest improvements
• Conduct bi-annual check-ins with key clients
• Build strong stakeholder relationships for long-term success

Your profile

• 3+ years in Customer Support or Product roles in tech/SaaS; mobile app experience is a plus
• Understanding of APIs, SDKs, app integration
• Excellent communication skills in English (written and spoken)
• Analytical mindset for data interpretation and corrective actions
• Organizational and results-oriented skills
• Ability to thrive in a fast-paced, global environment
• Bachelor’s Degree in Engineering or equivalent experience

If you’re excited but don’t meet all qualifications, apply anyway! We value potential over perfection.

Purchasely Benefits

• Flexible remote policy, with office in Paris (3rd arrondissement)
• Competitive salary packages
• State-of-the-art tools, healthcare, and benefits

Note: Non-citizens may require a work permit. Please check our blog for more info.

Apply via the 'Apply now' button; do not send bank or payment details.