Technical Customer Onboarding and Engagement Manager

JR France; Poitiers; Hybride; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une entreprise technologique européenne en forte croissance recherche un Manager en Onboarding et Engagement Client. Vous jouerez un rôle central dans la gestion du parcours client, garantissant une adoption efficace des produits. Votre profil idéal inclut une expérience pertinente dans le soutien aux clients et une bonne compréhension technique des environnements SaaS.

Prestations

Politique de travail flexible

Rémunération compétitive

Outils à la pointe et bonne couverture santé

Qualifications

• Au moins 3 ans d'expérience en support client ou produit dans le secteur tech/SaaS.
• Compréhension solide des environnements techniques (APIs, SDKs).
• Capacité à communiquer avec des parties prenantes techniques et non techniques.

Responsabilités

• Gérer les flux de travail d'onboarding pour de nouveaux clients.
• Assurer l'engagement client et la documentation des produits.
• Identifier les obstacles et proposer des plans d'action pour améliorer les taux d'adoption.

Connaissances

Support client

Intégration d'applications mobiles

Communication technique

Analyse de données

Formation

Diplôme d'ingénieur ou expérience équivalente

Description du poste

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Technical Customer Onboarding and Engagement Manager, poitiers

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Client:

Purchasely

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

673021731765485568327633

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

We are actively looking for the next Customer Onboarding & Engagement Manager to join our Customer Experience team.

Who we are

Purchasely is a fast-growing, world-bound European tech company offering the world's most powerful no-code In-App Experience technology.

Hundreds of leading apps across top categories have chosen Purchasely to maximize the conversion, engagement, and retention of hundreds of millions of app users around the world.

As we grow, we are looking for an Onboarding & Engagement Manager to help our clients succeed — from technical implementation to long-term adoption.

Your missions

You will play a central role in the customer journey, supporting our Signature clients through onboarding, ongoing engagement, and driving product adoption. You'll be the bridge between our clients, Product, and Engineering teams to ensure a seamless and value-driven experience.

Client Onboarding

• Manage onboarding workflows for new clients: account setup, kick-off, and milestone tracking
• Provide proactive support during technical implementation and production go-live
• Facilitate adoption through Q&A sessions and written communication
• Track onboarding progress and success metrics to ensure timely and high-quality launches

Client Engagement and Feature Adoption

• Provide timely and efficient support
• Maintain and improve product documentation to streamline customer autonomy
• Collaborate closely with the Product team to relay feedback and identify improvement areas
• Create and update resources to support the adoption of new features
• Monitor usage and promote new features and SDK updates across the client base
• Identify obstacles and propose action plans to improve adoption rates
• Conduct bi-annual check-ins with strategic clients to review usage, satisfaction, and product updates
• Build strong relationships with key stakeholders to ensure long-term engagement and success

Your profile

• At least 3+ years of Customer Support / Product experience in the tech and/or SaaS industries. Previous experience in the mobile app world is a big asset but not a requirement;
• You have a solid understanding of technical environments (APIs, SDKs, mobile app integration)
• You are comfortable communicating with technical and non-technical stakeholders in English (written and spoken)
• Analytical mindset — you are able to interpret usage data to spot trends and define corrective actions
• You have excellent organizational and result-oriented skills
• You perform best in a global environment that moves quickly and requires continuous learning and development.
• Engineer Bachelor’s Degree or equivalent years' of experience

If you don’t feel that you meet those qualifications on paper but are still excited about the opportunity, please apply anyway! We believe great talent can come from anywhere, and we know that a resume doesn’t tell the whole story of who you are and what you can do.

Purchasely Benefits

• Flexible remote policy. When you do come in, you’ll enjoy the charming vibe of the heart of Paris (3rd arrondissement).
• Fair Reward that you deserve. Competitive packages for all employees
• State-of-the-art tools, excellent healthcare insurance, and country-specific commuter and food & beverage benefits