Technical Customer Onboarding and Engagement Manager

JR France; Issy-les-Moulineaux; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Join a leading European tech company as a Customer Onboarding & Engagement Manager, ensuring clients succeed with Purchasely's no-code platform. This role involves managing onboarding processes, client engagement, and product adoption in a dynamic, global environment. The ideal candidate will possess strong communication and analytical skills, along with a Bachelor's degree in Engineering or equivalent experience.

Prestations

Flexible remote work policy

Competitive compensation packages

Modern tools and healthcare

Qualifications

• 3+ years in Customer Support or Product roles within tech or SaaS.
• Understanding of APIs, SDKs, and mobile app integration.
• Ability to thrive in a fast-paced, global environment.

Responsabilités

• Manage onboarding workflows, support during technical implementation.
• Facilitate adoption with Q&A sessions and written guides.
• Collaborate with Product team for feedback and improvements.

Connaissances

Communication

Analytical mindset

Organizational skills

Formation

Bachelor’s degree in Engineering

Description du poste

Technical Customer Onboarding and Engagement Manager, issy-les-moulineaux

Client:

Purchasely

Location:

Issy-les-Moulineaux, France

Job Category:

Other

Job Type:

Virtual job fair

EU work permit required:

Yes

Job Reference:

673021731765485568327620

Job Views:

4

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

We are actively seeking a Customer Onboarding & Engagement Manager to join our Customer Experience team at Purchasely, a rapidly growing European tech company specializing in no-code In-App Experience technology.

Who we are

Purchasely empowers top apps globally to maximize user engagement, retention, and conversion across various categories.

As we expand, we need an Onboarding & Engagement Manager to ensure our clients succeed through technical implementation and ongoing adoption of our platform.

Your responsibilities

You will be key in guiding our clients through onboarding, engagement, and product adoption, acting as a liaison between clients, Product, and Engineering teams to ensure a seamless experience.

• Manage onboarding workflows: account setup, kick-off, milestones
• Support during technical implementation and go-live
• Facilitate adoption with Q&A sessions and written guides
• Track onboarding success metrics

In client engagement and feature adoption, you will:

• Provide support and maintain product documentation
• Collaborate with Product team for feedback and improvements
• Create resources for new features
• Monitor usage, promote updates, and identify obstacles
• Conduct regular check-ins with strategic clients
• Build relationships with stakeholders for long-term success

Your profile

• 3+ years in Customer Support or Product roles within tech or SaaS industries; mobile app experience is a plus but not required
• Understanding of APIs, SDKs, and mobile app integration
• Excellent communication skills in English
• Analytical mindset and organizational skills
• Ability to thrive in a fast-paced, global environment
• Bachelor’s degree in Engineering or equivalent experience

If you are enthusiastic but don’t meet all qualifications, we encourage you to apply. We value talent and potential over formal credentials.

Purchasely Benefits

• Flexible remote work policy, with optional office visits in Paris (3rd arrondissement)
• Competitive compensation packages
• Modern tools, healthcare, and additional benefits

Note: If you do not hold a passport for the country of the vacancy, a work permit may be required. Please refer to our Blog for more details.

Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.