Technical Customer Onboarding and Engagement Manager

JR France; Dunkerque; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading European tech company seeks a Customer Onboarding & Engagement Manager for its Customer Experience team. The ideal candidate will manage the onboarding process, enhance client engagement, and track the adoption of new features, ensuring a seamless experience for key clients.

Prestations

Flexible remote policy

Competitive employee packages

Excellent healthcare insurance

Commuter and food & beverage benefits

Qualifications

• 3+ years experience in Customer Support/Product, preferably in tech/SaaS.
• Solid understanding of technical environments like APIs and SDKs.
• Ability to communicate with both technical and non-technical stakeholders.

Responsabilités

• Manage onboarding workflows and track progress for new clients.
• Provide proactive support during technical implementation.
• Facilitate product adoption and maintain customer documentation.

Connaissances

Customer Support

Technical Communication

Analytical Skills

Organizational Skills

Formation

Bachelor’s Degree in Engineering or equivalent experience

Description du poste

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Technical Customer Onboarding and Engagement Manager, dunkerque

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Client:

Purchasely

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

673021731765485568327668

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

We are actively looking for the next Customer Onboarding & Engagement Manager to join our Customer Experience team.

Who we are

Purchasely is a fast-growing, world-bound European tech company offering the world's most powerful no-code In-App Experience technology.

Hundreds of leading apps across top categories have chosen Purchasely to maximize the conversion, engagement, and retention of hundreds of millions of app users around the world.

As we grow, we are looking for an Onboarding & Engagement Manager to help our clients succeed — from technical implementation to long-term adoption.

Your missions

You will play a central role in the customer journey, supporting our Signature clients through onboarding, ongoing engagement, and driving product adoption. You'll be the bridge between our clients, Product, and Engineering teams to ensure a seamless and value-driven experience.

Client Onboarding

• Manage onboarding workflows for new clients: account setup, kick-off, and milestone tracking
• Provide proactive support during technical implementation and production go-live
• Facilitate adoption through Q&A sessions and written communication
• Track onboarding progress and success metrics to ensure timely and high-quality launches

Client Engagement and Feature Adoption

• Provide timely and efficient support
• Maintain and improve product documentation to streamline customer autonomy
• Collaborate closely with the Product team to relay feedback and identify improvement areas
• Create and update resources to support the adoption of new features
• Monitor usage and promote new features and SDK updates across the client base
• Identify obstacles and propose action plans to improve adoption rates
• Conduct bi-annual check-ins with strategic clients to review usage, satisfaction, and product updates
• Build strong relationships with key stakeholders to ensure long-term engagement and success

Your profile

• At least 3+ years of Customer Support / Product experience in the tech and/or SaaS industries. Previous experience in the mobile app world is a big asset but not a requirement;
• You have a solid understanding of technical environments (APIs, SDKs, mobile app integration)
• You are comfortable communicating with technical and non-technical stakeholders in English (written and spoken)
• Analytical mindset — you are able to interpret usage data to spot trends and define corrective actions
• You have excellent organizational and result-oriented skills
• You perform best in a global environment that moves quickly and requires continuous learning and development.
• Engineer Bachelor’s Degree or equivalent years' of experience

If you don’t feel that you meet those qualifications on paper but are still excited about the opportunity, please apply anyway! We believe great talent can come from anywhere, and we know that a resume doesn’t tell the whole story of who you are and what you can do.

Purchasely Benefits

• Flexible remote policy. When you do come in, you’ll enjoy the charming vibe of the heart of Paris (3rd arrondissement).
• Fair Reward that you deserve. Competitive packages for all employees
• State-of-the-art tools, excellent healthcare insurance, and country-specific commuter and food & beverage benefits