Technical Account Manager / Location: Clichy, France or Bucharest, Romania

ENEA; Nanterre; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Junior Presales Engineer passionné par les technologies de pointe. Dans ce rôle, vous serez au cœur des efforts de vente, en fournissant un soutien technique essentiel et en développant des relations solides avec les clients. Vous collaborerez étroitement avec les équipes de vente et de R&D pour garantir la satisfaction client et identifier des opportunités d'expansion. Si vous êtes motivé par les défis techniques et désireux de contribuer à des solutions sur mesure, cette opportunité est faite pour vous. Rejoignez une équipe dynamique qui façonne l'avenir du réseau et de la sécurité.

Qualifications

• Diplôme d'ingénieur en informatique ou génie électrique requis.
• Expérience dans un rôle technique orienté client, de préférence en prévente.

Responsabilités

• Fournir un support technique en prévente aux équipes de vente.
• Gérer les réunions techniques avec les clients pour comprendre leurs besoins.

Connaissances

Analyse des besoins clients

Compétences en communication

Résolution de problèmes

Programmation en C

Gestion de la relation client

Formation

Diplôme d'ingénieur en informatique

Diplôme d'ingénieur en génie électrique

Outils

Outils de réseau

Technologie d'inspection approfondie des paquets (DPI)

Description du poste

Position Summary:

We are seeking a highly motivated Junior Presales Engineer to join our team and play a key role in supporting sales efforts, securing new business, and strengthening relationships with existing customers.

As a Presales Engineer, you will be responsible for the technical aspects of the sales process, developing strong technical relationships with customers, and providing expertise throughout the sales cycle to ensure business success. Additionally, you will play a crucial role in post-sales activities, maintaining strong client relationships, ensuring customer satisfaction, and identifying opportunities for upselling and expansion.

In this role, you will collaborate closely with Enea’s sales team and work alongside our R&D, Product Management, and Support teams to deliver exceptional customer experiences.

Key Responsibilities:

• Provide pre-sales technical support to sales teams throughout the sales cycle.
• Lead and manage technical customer meetings and workshops to understand requirements and present solutions.
• Deliver customer presentations, product demonstrations, proofs of concept (PoC), and support proposals.
• Conduct customer training sessions on product usage and best practices.
• Analyze customer needs and propose tailored technical solutions in coordination with technical and sales departments.
• Contribute to tender response strategies, including drafting the technical-commercial sections and ensuring proper solution sizing.
• Participate in trade shows, conferences, and other industry events to promote our products and engage with potential customers.
• Collaborate with the sales team to identify and qualify opportunities, providing technical guidance during the prospecting phase.
• Support sales teams with technical insights during customer negotiations.

Competences:

• Knowledge of IP networks, protocols, internet-based services, and related applications.
• Basic understanding of network architecture and networking tools.
• Intermediate skills in C programming, including data structures, algorithms, and POSIX multi-thread programming and debugging.
• Experience with Deep Packet Inspection (DPI) technology.
• Prior experience in a customer-facing technical role, preferably in a presales or support capacity.
• Good communication skills with fluency in English, with the ability to learn and articulate technical concepts to diverse audiences.

Personal Attributes:

• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to challenges.
• Adaptability & Learning: Ability to quickly learn and adapt to new technologies, complex architectures, and evolving industry trends.
• Customer Relationship Management: Skilled in managing multiple accounts efficiently while fostering strong client relationships.
• Customer-Centric Mindset: Dedicated to delivering excellent customer service, ensuring client satisfaction, and addressing needs promptly.
• Time Management & Organization: Strong organizational skills with the ability to manage multiple tasks and meet deadlines effectively.
• Communication: Excellent written and verbal communication skills for clear, effective interactions with clients and internal teams.
• Willingness to Travel: Ability and readiness to travel as required for client engagements and business needs.

Education:

• Engineering degree in Computer Science or Electrical Engineering, or a related field.
• At least 1-2 years of relevant industry experience.
• Knowledge of the telecommunications or cybersecurity industries, including experience with service providers, network equipment manufacturers, or system integrators.

Why Join Us?

At Enea, you'll be part of an innovative team, working on cutting-edge technologies that help shape the future of networking and security. We foster a collaborative environment where every team member has a voice and an opportunity to grow. If you are passionate about delivering excellent technical support and solving complex challenges, we'd love to hear from you!