Technical Account Manager, Google Cloud Consulting (English, French)

Google; Paris; Sur place; EUR 80 000 - 82 000; Plein temps

Avantages offerts par ce poste

Equity

Benefits

Résumé du poste

Google is seeking a Technical Account Manager (TAM) to be the primary technical advisor for our enterprise customers in France. You will accelerate cloud adoption, optimize operations, and help customers realize value from Google Cloud through deep technical guidance and strong relationships.

You will collaborate with cross-functional teams to drive transformations, manage migrations, and ensure customer success.

Qualifications

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders and managing customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
• Ability to communicate in English and French fluently to support client relationship management in this region.

Responsabilités

• Accelerate customer adoption of Google Cloud by leading the implementation journey and providing technical guidance.
• Advocate for customer needs to overcome adoption blockers and drive feature development across multiple work streams.
• Develop relationships with key stakeholders to understand business needs and develop roadmaps; lead quarterly business reviews.
• Plan for customer events and launches with Support, Engineering, and SRE to ensure success during critical moments and guide issues to resolution.
• Develop best practices and assets from customer engagements to scale initiatives via partners.

Connaissances

Customer-facing experience

Cloud operations

Bilingual EN/FR

Formation

Bachelor's degree in Computer Science, Engineering, related technical field, or equivalent

Description du poste

Google welcomes people with disabilities.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.


• 5 years of experience in a customer-facing role working with stakeholders, and managing customer technical implementations or transformation programs.


• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.


• Ability to communicate in English and French fluently to support client relationship management in this region.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.


• Experience translating business requirements into technological solutions.


• Experience in application or workload migration to public cloud providers.


• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.


• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.


• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

As a Technical Account Manager (TAM), you will be the primary technical advisor for our most enterprise customers in France. You will be a trusted partner, helping them accelerate their cloud adoption, optimize their operations, and achieve their business objectives using the full breadth of Google Cloud. You will leverage your technical expertise and customer-facing skills to understand a customer's business, provide expert guidance, and act as their advocate within Google. You will build strong relationships and understand their issues, drive customer satisfaction and help them realize the maximum value from their cloud investment. Your role requires a blend of technical depth, business acumen, and a passion for customer success. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

France: €80000 - €82000 (EUR) + 15% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.


• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.


• Develop relationships with key stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.


• Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.


• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .