Senior Technical Account Manager, EU

Trainline

Paris

Hybride

EUR 60 000 - 90 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Private healthcare

Generous work-from-abroad policy

2-for-1 share purchase plans

EV Scheme

Extra festive time off

Family-friendly benefits

Résumé du poste

A leading travel tech firm is seeking a Technical Account Manager in Paris to drive customer success through technical expertise and manage client relationships. This entry-level role requires strong communication, a background in Agile environments, and fluency in English plus an additional language. The ideal candidate will assist in optimizing operational strategies and support key B2B partnerships to maximize outcomes and enhance product utilization. This position offers excellent benefits and a hybrid work model.

Qualifications

Fluency in English plus one additional language (Spanish, Italian, or French) is essential.
Knowledge of API integrations and White Label solutions is required.
Experience working within Agile development environments is preferred.
Experience working within Agile development and support environments.
Willingness to undertake occasional travel to Trainline locations.
Travel or rail industry experience (preferred).

Responsabilités

Leverage TAM playbooks and tools to guide customers through roadmaps.
Provide solution guidance and industry best-practice reviews.
Help create 'customers for life' by collaborating with teams.
Manage client reporting and governance metrics.
Use strong organisational and planning skills to track customer plans, make adjustments, and drive progress to completion.
Help create “customers for life” by collaborating with Customer Success, Product, Engineering and Service Delivery teams.
Contribute to the internal TAM community, sharing experience and best practices.
Oversee and manage customer escalations related to incidents, service requests and major development activity.
Manage client reporting and governance, including performance metrics and SLA compliance.

Connaissances

AGILE PM Foundation or comparable certification

Knowledge of API integrations and White Label solutions

Fluency in English plus one additional language

Strong communication skills

Experience in Agile development and support environments

Description du poste

About Trainline

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco‑friendly and affordable as it should be. Today, we’re a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high‑speed journey.

Service Delivery at Trainline Partner Solutions (TPS)

Trainline Partner Solutions is the B2B arm of Trainline. The Distribution sector within TPS works with Rail Carriers to surface their inventories through APIs and online tooling to regional and global Travel Management Companies as well as Online Booking Tools to enable business travel. The Service Delivery team is responsible for expertly onboarding B2B partners to the Trainline platform while ensuring that all operational issues—including incident, problem and change management—are handled to world‑class standards.

Technical Account Manager (TAM)

As part of the Service Delivery Technical Account Management (TAM) team, you will work long‑term with a portfolio of assigned strategic customers, helping them achieve their desired outcomes through TPS guidance and solutions. By driving customer success, you’ll also help grow the consumption and value of TPS services.

You will demonstrate confidence, credibility and a strong understanding of both Trainline and your customers’ businesses. You will develop and maintain deep technical expertise in TPS solutions and the wider Trainline ecosystem.

You will also guide partners through industry accreditation processes aligned with country‑specific rail distribution rules and carrier regulations.

Within three months, you will be able to clearly articulate your customers’ long‑ and short‑term goals, how they align with their broader business objectives, and the gaps that need to be bridged—forming the basis of a structured engagement plan.

Within 12 months, you will be able to demonstrate your impact through tangible achievements relating to revenue growth and market share expansion.

You will act as an advocate for your customers, providing clear and constructive feedback to Product teams based on real customer use cases. You will also serve as an escalation point for service issues, ensuring service levels are met, minimising service credit risk, and protecting the reputation of TPS.

Key Responsibilities

Leverage TAM playbooks, welcome packs, delivery kits, and tools to guide customers through roadmaps and assessments that outline next steps and outcome‑aligned plans.
Provide solution guidance and industry best‑practice reviews to identify expansion opportunities.
Operational optimisation ensuring activities align with technology goals and priorities.
Provide industry insights that benchmark and enhance workflow efficiency within customer architecture.
Use strong organisational and planning skills to track customer plans, make adjustments, and drive progress to completion.
Help create “customers for life” by collaborating with Customer Success, Product, Engineering and Service Delivery teams to deliver outcome‑focused value.
Contribute to the internal TAM community, sharing experience and best practices while learning from peers.
Oversee and proactively manage customer escalations related to incidents, service requests and major development activity.
Manage client reporting and governance, including performance metrics and SLA compliance across all areas of engagement.

Qualifications

AGILE PM Foundation or comparable certification.
Knowledge of API integrations and White Label solutions.
Fluency in English plus one additional language (Spanish, Italian, or French).
Experience working within Agile development and support environments.
Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities.
Strong communication skills with the ability to gain trust from stakeholders.
Willingness to undertake occasional travel to Trainline locations.
Travel or rail industry experience (preferred).

Benefits

Enjoy fantastic perks like private healthcare and dental insurance, a generous work‑from‑abroad policy, 2‑for‑1 share purchase plans, an EV Scheme, extra festive time off and excellent family‑friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. We operate a hybrid model with a minimum of 60 % office time over a 12‑week period and a 28‑day Work from Abroad policy.

Values

Think Big – We're building the future of rail.
Own It – We focus on every customer, partner and journey.
Travel Together – We're one team.
Do Good – We make a positive impact.

We know that having a diverse team makes us better and helps us succeed. We are committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Job Details