Senior Technical Account Manager, EU

Trainline; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private healthcare & dental insurance

Generous work from abroad policy

EV Scheme to reduce carbon emissions

2-for-1 share purchase plans

Festive time off and family-friendly

Résumé du poste

Trainline seeks a Technical Account Manager to join Trainline Partner Solutions (TPS) in a hybrid role from Paris. You will manage a portfolio of strategic customers, guiding TPS solutions and ensuring service levels while driving customer success.

This role emphasizes API integrations, industry knowledge, and strong stakeholder collaboration. You will develop deep technical expertise, onboard customers, and work with Product, Engineering and Customer Success teams to deliver outcome-focused

Qualifications

• Experience with API integrations and integration projects.
• Travel or rail industry experience preferred.
• Fluency in English plus one additional language (Spanish, Italian, or French).
• Experience working within Agile development and support environments.
• AGILE PM Foundation or comparable certification.

Responsabilités

• Onboard and manage a portfolio of strategic customers for TPS.
• Guide partners through TPS solutions and industry accreditation processes.
• Escalate and manage incidents, service requests and major development activity.
• Collaborate with TPS Distribution, IT Solutions, Product and Engineering to deliver value.
• Produce client reporting and governance with performance metrics and SLA compliance.
• Contribute to continuous improvement in service delivery and customer success.

Connaissances

API integrations

Agile methodologies

English fluency

Additional language

Outils

White Label solutions

Description du poste

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing Service Delivery at Trainline Partner Solutions (TPS)

Trainline Partner Solutions is the B2B arm of Trainline. The Distribution sector within TPS is the sector in TPS that works with Rail Carriers to surface their inventories through APIs and Online Tooling to regional and global Travel Management Companies as well as Online Booking Tools to enable business travel.

To find out more, visit here.

Service Delivery at Trainline Partner Solutions (TPS)

Trainline collaborates with a diverse set of international partners across the rail and coach industry. The Service Delivery team is responsible for expertly onboarding B2B partners to the Trainline platform, while ensuring that all operational issues; including incident, problem and change management that are handled to world-class standards.

What you will do as a Technical Account Manager at Trainline...

As part of the Service Delivery Technical Account Management (TAM) team, you will work long-term with a portfolio of assigned strategic customers, helping them achieve their desired outcomes through TPS guidance and solutions. By driving customer success, you’ll also help grow the consumption and value of TPS services.

You will demonstrate confidence, credibility and a strong understanding of both Trainline and your customers’ businesses. You will develop and maintain deep technical expertise in TPS solutions and the wider Trainline ecosystem. You will also guide partners through industry accreditation processes aligned with country-specific rail distribution rules and carrier regulations.

You will act as an advocate for your customers, providing clear and constructive feedback to Product teams based on real customer use cases. You will also serve as an escalation point for service issues, ensuring service levels are met, minimising service credit risk, and protecting the reputation of TPS.

Key Responsibilities

Your customer portfolio will vary depending on customer tiering. You will collaborate closely with TPS Distribution, IT Solutions Account teams, Product and Engineering specialists while delivering the following:

• Leverage TAM playbooks, welcome packs, delivery kits and tools to guide customers through:

• Roadmaps and assessments that outline next steps and outcome-aligned plans

• Solution guidance and industry best-practice reviews to identify expansion opportunities

• Oversee and proactively manage customer escalations related to incidents, service requests and major development activity.

• Operational optimisation ensuring activities align with technology goals and priorities

• Industry insights that benchmark and enhance workflow efficiency within customer architecture

• Use strong organisational and planning skills to track customer plans, make adjustments and drive progress to completion.

• Help create "customers for life" by collaborating with Customer Success, Product, Engineering and Service Delivery teams to deliver outcome-focused value.

• Manage client reporting and governance, including performance metrics and SLA compliance across all areas of engagement.

We'd love to hear from you if you have...

• Knowledge of API integrations and White Label solutions
• Travel or rail industry experience (preferred)
• Fluency in English plus one additional language (Spanish, Italian, or French)
• Experience working within Agile development and support environments
• AGILE PM Foundation or comparable certification
• Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities
• Strong communication skills with the ability to gain trust from stakeholders

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• Think Big - We're building the future of rail
• Own It - We focus on every customer, partner and journey
• Travel Together - We're one team
• Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!