Technical Account Manager, ES - EMEA-Partner

ENGINEERINGUK; Paris; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

Rejoignez une entreprise innovante en tant que Gestionnaire de Compte Technique, où vous serez un conseiller de confiance pour les clients AWS. Dans ce rôle, vous aurez l'opportunité de travailler avec des entreprises emblématiques, en leur fournissant des conseils techniques et en les aidant à maximiser la valeur de leurs investissements dans le cloud. Vous développerez des stratégies pour garantir que les environnements AWS de vos clients restent opérationnels et efficaces. Ce poste offre un environnement dynamique où vous pourrez développer vos compétences techniques et de leadership, tout en bénéficiant d'un équilibre travail-vie personnelle. Si vous êtes passionné par le cloud et souhaitez faire une différence, cette opportunité est faite pour vous.

Qualifications

• 3+ ans d'expérience en tant que Gestionnaire de Compte Technique ou rôle similaire.
• Compréhension des paramètres opérationnels pour le cloud et les services associés.

Responsabilités

• Développer des relations de confiance avec les clients et comprendre leurs besoins.
• Fournir des conseils techniques et des solutions adaptées aux clients.

Connaissances

Gestion de compte technique

Consultation

Architecture de solutions

Gestion des opérations cloud

Communication

Résolution de problèmes

Formation

Diplôme en ingénierie ou informatique

Outils

AWS

Azure

Google Cloud Platform

Docker

Kubernetes

Description du poste

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Technical Account Manager, ES - EMEA-Partner

DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key job responsibilities

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

• You'll build solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.
• Consult with a range of partners from developers through to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
• Solve a variety of problems across different customers as they migrate their workloads to the cloud.
• Uplift customer capabilities by running workshops and other enablement sessions.

As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 3 + years experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
• Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
• English and French Speaking Language Required.

PREFERRED QUALIFICATIONS

• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.
• Programming or scripting skills in Java, Python, PowerShell, Perl, Ruby, C#, or PHP a plus but not a requirement.
• Previous experience as a Software Engineer, Operations Engineer, Infrastructure Engineer, Developer, DevOps Engineer etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.