Technical Account Manager EMEA ISV ES - EMEA-ISV South

Amazon; Courbevoie; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Gestionnaire de compte technique pour rejoindre son équipe dynamique. Dans ce rôle, vous serez le conseiller de confiance des clients, les aidant à maximiser la valeur des services cloud. Vous travaillerez en étroite collaboration avec des parties prenantes de divers niveaux, en fournissant des recommandations stratégiques et un soutien technique. En tant que Gestionnaire de compte technique, vous aurez l'opportunité de résoudre des défis complexes et de contribuer à l'adoption réussie des technologies cloud. Si vous êtes passionné par la technologie et le service client, cette position est faite pour vous.

Qualifications

• Expérience dans un rôle similaire comme Gestionnaire de compte technique ou Architecte de solutions.
• Compétences en communication et capacité à influencer les décisions stratégiques.

Responsabilités

• Guider et conseiller les clients sur l'utilisation des services AWS.
• Développer des relations de confiance avec les clients pour comprendre leurs besoins.
• Collaborer avec divers intervenants pour optimiser les environnements AWS.

Connaissances

Gestion de compte technique

Développement commercial

Service client

Gestion de projet

Communication orale et écrite

Gestion des risques

Analyse des coûts/bénéfices

Compétences en cloud

Connaissance des services AWS

Fluency in French and English

Formation

Expérience en gestion de compte technique ou rôle similaire

Outils

AWS Services

SaaS multitenant architectures

Description du poste

Would you like to join one of the fastest growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services?

As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sells software solutions (often SaaS) built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customers trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. As a TAM you'll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Responsibilities include:

• You’ll guide, consult, provide technical guidance, and advocate for the customer within AWS.
• Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance, and resiliency.
• Develop trusting relationships with customers, understanding both their business needs and technical challenges.
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost/benefit tradeoffs, and risk management.
• Consult with a range of stakeholders from developers through to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• You will proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning.
• Solve a variety of problems across different customers as they migrate their workloads to the cloud.

See what the team says about their roles:

Our customer testimonials:

Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.

• Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
• Ability to juggle tasks and projects in a fast-paced environment.
• Customer obsessed.
• Fluency in French and English.
• Proficiency in professional oral and written communication with a record of presenting to audiences containing one or more decision-makers.
• Track record in influencing management in technical, operational, and strategic decisions.
• Experience in operational services or support environment.
• Hands-on experience with AWS services and/or other cloud offerings.
• Experience with SaaS multitenant architectures and deployment automation is a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner.

Required Experience:

Manager

Key Skills:

Business Development, Company Policies, Customer Service, Financial Performance, Revenue Growth, Oversight, Regional Sales, Account Management, Project Management, Product Line, Ensure Compliance, Human Resources, Procedures, Sales Goals, Direct Reports.