Technical Account Manager (EMEA) - French Speaking

Tufin; Paris; Sur place; EUR 45 000 - 80 000; Plein temps

Résumé du poste

An innovative firm is seeking a passionate Technical Account Manager to drive client engagement and product adoption. In this role, you will lead initiatives to enhance product usage, ensuring clients maximize their investment in cutting-edge technologies. Your expertise in networking and customer support will be crucial as you guide clients through the post-sales journey, addressing challenges and collaborating with cross-functional teams. This position offers the opportunity to make a significant impact on client satisfaction and retention while working in a dynamic environment that values technical excellence and collaboration.

Qualifications

• 3+ years of experience in network/security systems design and implementation.
• Proficient in firewall configuration and customer-facing technical roles.

Responsabilités

• Enhance product usage and client adoption through engagement initiatives.
• Resolve client challenges and ensure optimal product deployment.

Connaissances

French language proficiency

English communication skills

Networking devices expertise

Firewall administration

Linux server administration

Scripting (Perl, Python, BASH)

Project management capabilities

Analytical skills

Formation

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Outils

Check Point

Palo Alto Networks

Cisco

Juniper

Fortinet

SQL

Description du poste

Tufin's Customer Success team is in search of a passionate Technical Account Manager (TAM) with a primary focus on driving optimal usage and ensuring complete adoption of our technologies among clients, especially in the post-sales phase. As a TAM, you will be the catalyst for clients, guiding them from initial interactions to full-scale deployment of Tufin technologies, amplifying their return on investment.

Responsibilities :

• Client Engagement : Lead initiatives centered on enhancing the benefits of product usage and client adoption. Document and share best practices that encourage greater product utilization among clients and internal teams. Collaborate with sales teams, emphasizing the significance of consistent product adoption for client retention and potential upselling. Track client engagement metrics to demonstrate value and ensure goals are met.
• Technical Expertise : Serve as the beacon for exceptional customer experience throughout the Tufin journey, placing a spotlight on both product usage and value. Guide evaluations to ensure client infrastructure is optimized for seamless adoption of Tufin products. Offer detailed guidance during the post-sales phase, ensuring clients not only deploy but also fully utilize Tufin products. Measure product adoption KPIs to validate technical strategy and demonstrate value.
• Customer Support : Address and resolve client challenges encountered during the initial product adoption phase, coordinating with our support team when necessary. Dive deep into the client's immediate technical needs, promoting continued product usage and adoption. Use metrics to evaluate support efficiency, client satisfaction, and demonstrate the value of swift resolutions.
• Cross-functional Collaboration : Partner with our R&D and product management teams to adapt solutions that elevate product usage and adoption among clients. Establish, maintain, and share best practices that enhance both product usage and client satisfaction. Collaborate on tracking cross-functional KPIs to gauge the effectiveness of solutions and underscore value delivered to clients.

Requirements :

• Mandatory - French speaker, Excellent English (verbal and text) communication skills
• 3+ years of design / implementation / operations / consulting experience in network / security systems.
• Expertise with networking devices (Switches, Routers, etc.), including virtual routing and software-defined networking. Hands-on experience with firewall administration / configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
• Acquaintance with Linux server administration; SQL skills are a bonus.
• Scripting proficiency in Perl, Python, BASH is advantageous.
• Previous experience in a customer-facing, technical lead role with an emphasis on product adoption.
• Outstanding organizational and project management capabilities.
• Proficient communication, critical thinking & analytical prowess.
• Openness to travel (up to 25%).
• Bachelor’s degree in Engineering / Computer Science or a related field.