Technical Account Manager

ZKM Consulting; Paris; À distance; EUR 90 000 - 110 000; Plein temps

Résumé du poste

An innovative consulting firm is seeking a Technical Account Manager to enhance customer success in network security. This fully remote role is perfect for a French-speaking professional eager to help clients maximize their technology investments. You will provide technical guidance, build relationships, and develop adoption strategies while collaborating with internal teams. If you thrive in a customer-centric environment and have a passion for network security, this opportunity allows you to make a significant impact on client experiences and drive product success.

Qualifications

• Experience in network security and firewall technologies.
• Proven customer-facing experience in a technical role.

Responsabilités

• Drive product adoption and ensure customer value.
• Support customers during deployment and resolve technical issues.
• Collaborate with cross-functional teams for successful adoption.

Connaissances

Firewall Technologies

Customer Success Management

Technical Advisory

Networking

Automation Scripts

Description du poste

Location : France (Fully Remote) must be located in France

Salary : Up to €110,000 OTE (80 / 20 split)

Field : Network Security / Post-Sales / Customer Success

We’re hiring a Technical Account Manager for one of our clients in the network security field.

If you’re a French-speaking network security professional who loves helping clients maximize their technology, this role is for you.

You will work closely with enterprise customers after the sale, ensuring they utilize the product to its full potential. The role involves technical guidance, relationship building, and adoption strategy, with opportunities for cross-functional collaboration.

Responsibilities

• Drive product adoption, usage, and customer value
• Support customers during deployment and resolve post-sales technical issues
• Serve as the technical expert—covering firewalls, networking, automation scripts, and more
• Collaborate with product, R&D, and sales teams to ensure successful adoption
• Occasional travel for on-site client QBRs

Requirements

• Experience with firewall technologies (Checkpoint, Fortinet, etc.)
• Customer-facing experience—preferably in a technical advisory, Customer Success Manager (CSM), or Technical Account Manager (TAM) role

Interested in working remotely in a role where your technical expertise directly impacts the customer experience?