Technical Account Manager

Octopus Deploy; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading software company is seeking a Technical Account Manager to support strategic customers in deployment excellence. The ideal candidate will have extensive experience in technical customer-facing roles and be proficient in both German and English. Responsibilities include serving as the primary contact for enterprise accounts, guiding deployment strategies, and enhancing customer success. Competitive benefits are offered, including generous annual leave and flexible working options.

Prestations

25 days annual leave

Paid parental leave

Stock options

Qualifications

• 5+ years in a technical customer-facing role.
• Proficient in German and English.
• Hands-on Kubernetes experience.
• Strong experience with GitOps.

Responsabilités

• Serve as the primary technical contact for enterprise accounts.
• Advocate for customer needs internally.
• Guide through Kubernetes deployment scenarios.
• Troubleshoot complex deployment issues.

Connaissances

Technical customer-facing role experience

Proficient in German

Strong problem-solving skills

Continuous learning mindset

Formation

Technical certifications in Kubernetes

Experience with deployment automation tools

Outils

Octopus Deploy

Kubernetes

GitOps tools (Codefresh, ArgoCD)

Description du poste

Overview

Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. We serve over 4,000 organizations globally and offer a comprehensive Continuous Delivery solution for scale. We are remote-first, with a transparent approach to compensation and career progression. This role is for a Technical Account Manager who will support our most strategic customers in achieving deployment excellence.

In this role, you’ll merge deep technical knowledge of modern deployment methods (such as GitOps and Kubernetes) with strong relationship-building abilities, acting as a trusted advisor to enterprise clients and helping them maximize value from Octopus while fostering long-term partnerships.

To help our teams work effectively, this remote position requires you to be located in Europe. We are currently able to hire within the Netherlands, Poland, Germany, France, Denmark, Switzerland, and Greece.

Typical day / Responsibilities

• Serving as the primary technical point of contact for our most strategic enterprise accounts.
• Developing deep relationships with customer technical teams, from DevOps engineers to CTOs.
• Proactively identifying opportunities to expand and deepen customer engagement with Octopus.
• Advocating internally for customer needs and feedback to shape our product roadmap.
• Guiding customers through complex Kubernetes deployment scenarios and architectural decisions.
• Helping customers implement and optimize GitOps workflows using Octopus Deploy and Codefresh.
• Conducting technical health checks and providing strategic recommendations for deployment pipeline improvements.
• Liaising with our OSS team on Argo best practices and improvements.
• Leading technical workshops, training sessions, and best practice consultations.
• Troubleshooting complex deployment issues and coordinating with our engineering teams when needed.
• Understanding customer business objectives and aligning technical solutions to drive measurable outcomes.
• Collaborating with sales teams to identify expansion opportunities and support renewal processes.
• Developing customer case studies and success stories to share with the broader community.
• Being the customer’s voice in internal product planning and feature prioritization discussions.

Qualifications

• Have 5+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
• Proficient in German and English (writing, speaking, and reading) with the ability to create technical documentation, runbooks, and customer-facing materials.
• Demonstrate experience with Octopus Deploy or similar deployment automation tools.
• Hold certifications in Kubernetes (CKA, CKAD) or cloud platforms are ideal.
• Background in software development or system administration is a bonus.
• Hands-on Kubernetes experience with the ability to troubleshoot deployments, configure networking, and advise on security best practices.
• Experience with GitOps implementation using tools like Codefresh, ArgoCD, Flux, or similar, with a track record of helping teams adopt these practices successfully.
• Strong problem-solving skills with the ability to diagnose complex technical issues and guide customers to resolution.
• Self-directed work style with proven ability to manage multiple customer relationships concurrently while maintaining high service standards.
• Continuous learning mindset with examples of staying current with rapidly evolving DevOps tooling and practices.

Benefits

Octopus has an internally open and transparent system for compensation. Any Octonaut can view the compensation for any role at any level. This ensures people doing the same work with the same skill get paid the same.

Benefits include a minimum of 25 days annual leave, up to 10 days of paid sick and carers leave, 12 weeks of fully paid parental leave with flexible return options, pension contributions of up to 5%, and stock options.

Interview Process

1. Initial chat [30 min] – Talent acquisition screen: Meet with your Talent Acquisition team and get a feel for what it would be like to be an Octonaut.
2. Hiring Manager chat [45–60 min] – Meet the hiring manager and discuss your professional background and goals; bring questions for us.
3. Team Member Technical chat [45–60 min] – Meet SE peers and revenue partners to discuss your technical talents and experience with customers.
4. Technical Panel presentation [60–90 min] – Final round: present a technical demo and discussion showing how a solution solves a problem; meet cross-functional team members.

Our public employee handbook is the best place to learn more about life at Octopus, including our values, structure, career progression, and leave/benefits. If you’re enthusiastic about this position, we encourage you to apply even if you don’t meet every criterion; we review every application and consider how you might add to the team.

We promise to update you at least once per week about the status of your application and to provide clear expectations for each step in the journey.

Security and Scam Notice

Important notice about recruitment scams: Octopus Deploy or Codefresh by Octopus Deploy will never ask for sensitive personal information, request payment or purchases, or send checks for equipment before employment. All official communications will come from @octopus.com addresses. If you’re unsure about authenticity, do not provide personal information and contact [e-mail].

Reporting Fraud: United States – FTC; Europe – OLAF; New Zealand – NetSafe; Australia – ACSC. Signs of a recruitment scam include non-octopus.com email domains, poor spelling/grammar, requests for payment, or unsolicited communications through informal channels.

[Note to Search Firms/Agencies] Octopus Deploy does not compensate search firms for unsolicited assistance unless there is a written agreement.