Technical Account Manager

ZKM Consulting; Lyon; À distance; EUR 90 000 - 110 000; Plein temps

Résumé du poste

An innovative firm is seeking a Technical Account Manager to enhance client success in network security. This fully remote role is perfect for a French-speaking professional who thrives on helping clients maximize their tech investments. You will engage with enterprise customers, ensuring they leverage products effectively through technical guidance and relationship building. With a focus on product adoption and collaboration with various teams, this position offers a unique opportunity to impact customer experiences positively. If you are passionate about network security and client success, this role is for you.

Qualifications

• Experience in network security and customer success roles.
• Strong understanding of firewall technologies and customer engagement.

Responsabilités

• Drive product adoption and ensure client value.
• Support customers with deployment and post-sales tech issues.
• Collaborate with cross-functional teams for successful adoption.

Connaissances

Network Security

Firewalls (Checkpoint, Fortinet)

Customer Success Management

Technical Advisory

Description du poste

Location : France (Fully Remote) must be located in France

Salary : Up to €110,000 OTE (80 / 20 split)

Field : Network Security / Post-Sales / Customer Success

We’re hiring a Technical Account Manager for one of our clients in the network security field.

If you’re a French-speaking network security pro who loves helping clients get the absolute most out of their tech, this one’s for you.

You’ll work hand-in-hand with enterprise customers post-sale, making sure they actually use the product to its full potential. It’s a mix of tech guidance, relationship building, and adoption strategy—with plenty of cross-functional collaboration thrown in.

What you’ll do

• Drive product adoption, usage, and client value
• Support customers through deployment & post-sales tech issues
• Act as the technical go-to—firewalls, networking, automation scripts, the lot
• Collaborate with product, R&D, and sales to make adoption stick
• Some travel to attend client on-site QBRs

What you bring

• Experience with firewalls technologies (Checkpoint, Fortinet etc.)
• Customer-facing experience—ideally in a tech advisory, CSM or TAM role

Want to work remotely, in a role where your technical know-how really matters to the customer experience?