Technical Account Manager

ZKM Consulting; Lille; À distance; EUR 90 000 - 110 000; Plein temps

Résumé du poste

An innovative firm is seeking a Technical Account Manager specializing in network security to enhance client experiences. In this fully remote role, you'll leverage your expertise to ensure clients maximize their product usage, fostering strong relationships and driving adoption strategies. Your responsibilities will include providing technical guidance, collaborating across teams, and addressing customer needs effectively. If you're passionate about technology and dedicated to customer success, this opportunity offers a dynamic environment where your skills will shine.

Qualifications

• Experience in network security and customer-facing roles.
• Strong understanding of firewall technologies and automation.

Responsabilités

• Drive product adoption and client value through technical guidance.
• Support customers with deployment and post-sales tech issues.

Connaissances

Network Security

Customer Success Management

Technical Advisory

Firewalls Technologies

Automation Scripts

Outils

Checkpoint

Fortinet

Description du poste

Location : France (Fully Remote) must be located in France

Salary : Up to €110,000 OTE (80 / 20 split)

Field : Network Security / Post-Sales / Customer Success

We’re hiring a Technical Account Manager for one of our clients in the network security field.

If you’re a French-speaking network security pro who loves helping clients get the absolute most out of their tech, this one’s for you.

You’ll work hand-in-hand with enterprise customers post-sale, making sure they actually use the product to its full potential. It’s a mix of tech guidance, relationship building, and adoption strategy—with plenty of cross-functional collaboration thrown in.

What you’ll do

• Drive product adoption, usage, and client value
• Support customers through deployment & post-sales tech issues
• Act as the technical go-to—firewalls, networking, automation scripts, the lot
• Collaborate with product, R&D, and sales to make adoption stick
• Some travel to attend client on-site QBRs

What you bring

• Experience with firewalls technologies (Checkpoint, Fortinet etc.)
• Customer-facing experience—ideally in a tech advisory, CSM or TAM role

Want to work remotely, in a role where your technical know-how really matters to the customer experience?