Team Leader International - Project Manager & Customer Success (German speaking) H/F

Padam Mobility; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

An innovative mobility firm in Paris is seeking a Customer Success team member to manage international projects and ensure client satisfaction. Candidates should be fluent in English and German, with experience in project management or customer success. This role offers a dynamic work environment and opportunities for teleworking, along with a focus on sustainable mobility solutions.

Prestations

Possibility of teleworking

Bike parking and sustainable mobility package

Supportive and passionate team environment

Qualifications

• Solid professional background in project management or customer success.
• Excellent communication and interpersonal skills.
• Understanding of SaaS business models.

Responsabilités

• Supervise the International team and coach members.
• Support customers in deploying DRT projects.
• Maintain relationships with strategic clients and gather feedback.

Connaissances

Fluent in English

Fluent in German

Project management

Customer success

Communication

Rigor

Outils

CRM/CSM tools

Description du poste

Overview

You would like to work in an international team where the values of sharing, caring and the desire to have a positive impact on society come alive every day? Then you\'ve come to the right place!

The Customer Success team is looking for a new member. Reporting to Julien (Customer Service Director) and supervising the International Customer Success team, you help local authorities and transport operators to adopt and set up a Demand Responsive Transport (DRT) software solution in international territories.

Your missions

Team Management

• You supervise the International team: organization, coaching, regular reviews
• You help the team develop their skills in project management and identifying upsells
• You identify training needs, support the development of autonomy and product/business expertise
• You are the daily point of contact between the International team and management

Project Management

• You support our customers in their DRT challenges (opening up territories, first/last mile mobility, transport for people with reduced mobility, etc.) by helping them to define the precise scope of their projects
• You manage the deployment of the Padam DRT suite at our customers\' sites from A to Z and train their teams in our tools (bus driver application, booking interfaces, fleet management interface, algorithms)
• You create dashboards and use analytical tools to track key performance indicators (KPIs) such as Monthly Active Users, generating actionable insights to optimize customer outcomes
• You generate business performance reports for our clients and share data-driven insights to help them make informed decisions and refine their strategies

Client relationship

• You maintain and develop strong, long-lasting relationships with strategic clients, ensuring their needs are efficiently met
• You handle client escalations and collaborate with internal teams to resolve issues swiftly and effectively. When necessary, you engage the Deploy and Support team to take appropriate action
• You collect and analyze customer feedback to help drive product improvements and adjust our offerings accordingly
• Finally, you interact on a day to day basis with Julien and participate to the Customer Success strategy definition

Are your two greatest qualities your excellent communication and your rigor? Then you\'ve come to the right place!

What we are looking for

You speak and write English and German fluently (C1/C2 level expected). Fluency in any other European language (particularly French) is a plus

• You have a solid professional background in project management or customer success and are looking to get involved in a committed company
• You demonstrate a very good understanding of monitoring customer projects, satisfaction, upsell and loyalty
• You have a good understanding of SaaS businesses
• You only say no to cookies on the internet

Nice to have

• You are familiar with CRM / CSM tools (such as Planhat, Gainsight, Salesforce, Hubspot, etc.)
• You are inquisitive by nature and have a keen interest in new technologies, project management, new forms of mobility, etc.
• Your management style is similar to Ted Lasso\'s
• You organize group activities and demonstrate rigour and problem-solving ability

What Padam Mobility offers you

• Possibility of teleworking
• Bike parking and sustainable mobility package (FMD)
• Competent, passionate employees who will help you to succeed
• A high-flying multidisciplinary team on a human scale, where your work will be indispensable and recognised
• An empowering environment that encourages trial and error, prototypes and initiative
• An exciting sector where there is still so much to invent
• And of course: being part of the life of the team and not taking ourselves too seriously

See you soon, future colleague!