Team Leader Customer Service – Industrial Sector

Approach People Recruitment; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global industrial company is seeking a Team Leader Customer Service to oversee an international customer support team in Paris. Responsibilities include leading and developing the team, optimizing customer satisfaction, and ensuring service delivery excellence. The ideal candidate will have a minimum of 5 years in customer service management, strong leadership skills, and fluency in English and French.

Qualifications

• Minimum 5 years of experience in customer service management.
• Experience in industrial or manufacturing environments.
• Ability to handle international teams and cross-cultural situations.

Responsabilités

• Lead and manage an international customer service team.
• Develop strategies to optimize customer satisfaction.
• Monitor KPIs and improve service delivery.

Connaissances

Leadership skills

Problem-solving

Conflict-resolution

Data analysis

Fluency in English

Fluency in French

Outils

CRM software

Customer service software

Description du poste

Our client is a global leader in the industrial sector, specializing in manufacturing and distribution. With an international presence and a commitment to operational excellence, they are seeking a Team Leader Customer Service to oversee and manage an international customer support team.

Your Responsibilities :

Lead and manage an international customer service team, ensuring high levels of performance.

Develop and implement customer service strategies to optimize client satisfaction.

Monitor KPIs and ensure continuous improvement in service delivery.

Collaborate with internal teams (sales, logistics, production) to enhance customer experience.

Handle escalations and complex customer inquiries, providing effective solutions.

Train, mentor, and develop the customer service team to meet business objectives.

Oversee the implementation of new processes and tools to improve efficiency.

Ensure compliance with company policies and industry regulations.

Profile Sought :

Minimum 5 years of experience in customer service management within an industrial or manufacturing environment.

Strong leadership and team management skills.

Experience in handling international teams and cross-cultural collaboration.

Excellent problem-solving and conflict-resolution abilities.

Proficiency in CRM and customer service software.

Ability to analyze data and implement process improvements.

Fluent in English and French; additional languages are a plus.

If you are looking for a leadership role in a dynamic and international environment, apply now!