TEAM LEADER

Tafe Sa; Fismes; Sur place; AUD 85 000 - 96 000; Plein temps

Résumé du poste

A leading educational organization is seeking a Team Leader to manage a contact centre team dedicated to providing practical advice on learning pathways. This role involves mentoring staff, ensuring high-quality client service, and collaborating with various stakeholders. Applicants must demonstrate eligibility to work in Australia and hold a valid Working With Children Check for consideration.

Qualifications

• Experience in managing teams and delivering client-focused outcomes.
• Ability to allocate resources strategically and foster collaboration.
• Capable of mentoring and coaching staff.

Responsabilités

• Lead a dynamic contact centre team.
• Ensure exceptional service delivery for students.
• Participate in strategic projects and manage employee performance.

Connaissances

Leadership

Team Management

Client Focus

Description du poste

•Full-time contract until July 2026
• ASO5 salary range $85,790 - $95,413 p.a. + super
• TAFE SA Regency Campus

About TAFE SA
Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

About the role

The Team Leader plays a critical role in delivering high-quality, client-focused outcomes by effectively managing employees, allocating resources strategically, and maximising technology effectively. As well as participating in strategic projects, the Team Leader provides hands-on leadership, mentoring, and coaching to staff to achieve team goals while fostering collaboration across TAFE SA, government agencies, and industry partners.

In this role, you'll guide a dynamic contact centre team committed to providing clear, practical advice on learning pathways, and ensuring exceptional service delivery at every stage of the student experience.

This is an exciting opportunity to make a meaningful impact, drive positive outcomes for learners, and support a motivated and dedicated team.

Special Conditions
The successful applicant is required to demonstrate having a valid DHS Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).

• Out of hours work may be required
• Intrastate and interstate travel may be required.
• Incumbent will be required to participate in the department's Performance Development Program.
• Eligibility to work in Australia

Please refer to the Role Descriptionfor all Special Conditions.

Click here to apply.

Application Instructions
All applications must be submitted online.
For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor.

Your application must address all Key Selection Criteria as listed in the Role Descriptor.

Inclusion and Flexibility Statement
At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people living with disability.

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

Enquiries
Hollie Tiernan
SMAART Recruitment
Ph: 08 8232 6008
E:[e-mail]