Team Lead Professional Services

Ascom Holding AG; Suresnes; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global healthcare technology company in France seeks a Team Lead for Professional Services. This role involves leading a cross-functional services team, managing project delivery, and driving improvements in healthcare ICT. The ideal candidate has significant leadership experience, strong financial acumen, and proficiency in tools such as D365 and Jira. This position offers hybrid working flexibility and opportunities for growth.

Prestations

Hybrid working flexibility

Growth opportunities

Impactful leadership role

Qualifications

• 6–10 years in technical project/service delivery in IT, telecom, or healthcare.
• 3–5 years of leadership experience managing regional or cross-functional teams.
• Professional certifications (e.g., PMP, Prince2, IPMA, Scrum) are a plus.

Responsabilités

• Lead and develop a regional services team across technical project delivery.
• Own planning, forecasting, and resource utilization to drive EBIT and margin targets.
• Ensure project quality, risk mitigation, and adherence to delivery standards.

Connaissances

Leadership

Financial Acumen

Project Management

Communication

Team Development

Stakeholder Management

Formation

Degree in Business, Engineering, Computer Science, or related field

Outils

D365

Jira

ServiceNow

Description du poste

Join Ascom, where we lead the way in Healthcare ICT and mobile workflow solutions worldwide. With our Swiss-based headquarters driving advancements across 19 countries for over 160 years, we're committed to revolutionizing the healthcare industry with transformative technology. Our systems are operational in over 12,000 hospitals globally, managing an incredible 800 million alerts annually. At Ascom, our dedication translates into tangible impact, enriching the experiences of everyone entering the healthcare facilities and care homes we partner with.

Join our team as Team Lead Professional Services in France and take ownership of regional project delivery and team development. In this role, you'll lead a cross-functional services team, ensuring high-quality execution, strong stakeholder alignment, and operational excellence. You’ll drive continuous improvement while shaping the future of healthcare ICT delivery.

Your Contributions

• Lead and develop a regional services team (5–15 FTE) across technical project delivery, coaching, and performance management
• Own planning, forecasting, and resource utilization to drive EBIT and margin targets
• Ensure project quality, risk mitigation, and adherence to delivery standards and tools (e.g., D365, Jira, ServiceNow)
• Act as a strategic link between Services, Sales, and PMO—validating feasibility, contributing to complex bids, and aligning customer expectations
• Promote a culture of innovation and knowledge sharing within the Professional Services organization
• Represent Ascom in senior client meetings, escalations, and key delivery discussions
• Enhance tool governance and process transparency for better project execution

What We’re Looking For

• Degree in Business, Engineering, Computer Science, or related field
• 6–10 years in technical project/service delivery in IT, telecom, or healthcare
• 3–5 years of leadership experience managing regional or cross-functional teams
• Strong financial acumen (EBIT, utilization, forecasting)
• Proven experience with ERP and delivery tools (D365, Jira, ServiceNow)
• Professional certifications (e.g., PMP, Prince2, IPMA, Scrum) are a plus
• Strategic mindset, excellent communication skills, and strong stakeholder alignment

What We Offer You

• A company with purpose and global healthcare impact
• A leadership role where your decisions shape real-world outcomes
• Growth opportunities through global collaboration and innovation
• Hybrid working flexibility
• A passionate team committed to service excellence

Join Us and Make an Impact
Ascom is an equal opportunity employer committed to fostering diversity, equity, and inclusion. Join us in creating a future where technology empowers care.

Learn more: ascom.com