Team Lead IT Operations

The Exploration Company; Bordeaux; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading aerospace company in Bordeaux is seeking a Team Lead IT Operations to enhance service quality and manage IT resources. This role involves building a high-performing support team and improving IT processes. Ideal candidates will have experience in IT support, user enthusiasm, and strong troubleshooting skills. Join us on our journey to democratize space!

Prestations

Agile decision-making

Collaborative work environment

Fun and engaging workplace

Relocation assistance available

Qualifications

• Demonstrated experience in building or scaling IT support teams in a fast-paced environment.
• Genuine enthusiasm for supporting users and elevating service quality.
• Strong hands-on skills in troubleshooting IT-related issues.

Responsabilités

• Provide hands-on IT support, resolving escalated issues.
• Design, implement, and improve support workflows and best practices.
• Oversee hardware and IT resource management across sites.
• Lead Mobile Device Management (MDM) solutions strategy.
• Mentor and develop the IT Operations team.
• Expand the IT Operations team to meet company needs.

Connaissances

Building or scaling IT support teams

User support enthusiasm

Troubleshooting IT-related issues

Technical support with team coaching

Experience with Zendesk or similar

Outils

Microsoft Intune

ITIL processes

Description du poste

Here at The Exploration Company, we are developing, producing, and operating Nyx, a modular and reusable space orbital vehicle that can eventually be refuelled in orbit and that can carry cargo - and potentially humans in the longer run.

We are seeking you as a dedicated Team Lead IT Operations to drive excellence across our sites, ensuring smooth day-to-day operations while building and mentoring a high-performing support team. You will play a key role in delivering outstanding user support, optimizing IT processes, and preparing the team for future growth.

Key Responsibilities

• Provide hands-on IT support, expertly resolving escalated issues and maintaining a strong service-oriented approach

• Design, implement, and continuously improve support workflows and best practices, using data to measure and enhance service quality

• Oversee hardware and IT resource management across multiple sites and countries, including procurement, deployment, inventory, and logistics

• Lead the strategy, implementation, and continuous improvement of Mobile Device Management (MDM) solutions, ensuring secure, efficient, and scalable management of mobile endpoints across the organization

• Mentor, develop, and inspire the IT Operations team, fostering a culture of knowledge sharing and professional growth

• Lead the expansion and scaling of the IT Operations team to meet the needs of a growing international company

What We\'re Looking For

• Demonstrated experience in building or scaling IT support teams in a fast-paced environment

• Genuine enthusiasm for supporting users and elevating service quality

• Strong hands-on skills in troubleshooting IT-related issues

• Ability to balance direct technical support with effective team coaching and leadership

• Experience with Zendesk or similar ticketing systems

Bonus Skills

• Familiarity with Microsoft Intune

• Knowledge of ITIL processes and best practices

Why you should join us!

What makes us special here at The Exploration Company and why we think you will enjoy working here is:

• We’re Agile - we make decisions fast whilst keeping our goals and systems in mind

• We’re Open and Collaborative - we are transparent about risks and obstacles, so that we can cooperate to overcome them

• We have a lot of Fun - we refuel our energy knowing we are democratising space. It’s a wonderful and rare opportunity, are YOU up for the challenge?

We\'d love to hear from you if you wish to be a part of our journey. Please submit your CV now for immediate consideration and we will be in touch shortly.

The Exploration Company is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Relocation assistance is provided for those willing to relocate including visa sponsorship where applicable.