TDO (Technical Domain Owner) - CRM

Plenitude; Levallois-Perret; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Eni Plenitude France is seeking a Technical Domain Owner - CRM to join the IT Department in Paris. You will act as the techno-functional reference for maintenance and lead analysis, implementation and monitoring of CRM changes and projects impacting the customer lifecycle.

You will own the B2C/B2B CRM domain (Kraken platform), provide L2/L3 support, capture business needs, prioritize work, coordinate Kraken delivery, and ensure data reliability and scalable solutions while communicating progress

Qualifications

• Engineering degree required.
• Extensive PM experience in MOE/AMOE within utilities.
• Strong CRM experience in B2C/B2B, energy sector preferred.
• Deep understanding of customer lifecycle and data.
• Experience in agile environments.
• Excellent communication across IT, business and stakeholders.
• Fluent in English; French required.
• Leadership and proactive attitude.

Responsabilités

• Own CRM domain for B2C/B2B Kraken platform.
• Provide L2/L3 support to business and IT; incident analysis.
• Capture and formalise business needs, bugs, and enhancements.
• Prioritise maintenance and projects with Kraken.
• Coordinate delivery by Kraken; testing and validation.
• Communicate progress and releases; prepare docs/guides.
• Ensure data reliability and scalability with Kraken.

Connaissances

CRM expertise

PM experience

Stakeholder comms

Agile methodologies

Analytical mindset

Leadership

English fluency

French fluency

Formation

Engineering degree (Bac+5)

Description du poste

Job title: TDO (Technical Domain Owner) - CRM

Location: Paris, France

Job reference #: 33114

Contract type: Permanent

Language requirements: Proficient in French and English

At Eni, we are looking for a Technical Domain Owner - CRM to join Eni Plenitude France.

Within the IT Department, reporting to the Head of Application Domains, you will act as the Customer Journey TDO*, serving as the techno functional reference for maintenance activities. You will also lead the analysis, implementation, and monitoring of changes and projects impacting B2C and B2B customer relationship processes and business rules (including customer call management and routing, customer data and management views, and the customer lifecycle).

About Plenitude

Plenitude is an energy company that integrates the retail business and renewable generation with self-consumption and electric mobility solutions, providing energy and gas to more than 10 million homes and businesses across Europe, which offers a range of great professional opportunities for the whole team. This partnership represents a major European project integrating the renewable energy business with the retail business, which will enable us to progressively increase our offering of services, infrastructure, and green energy for our customers, providing our team with greater visibility and professional growth.

Main Responsibilities

• Act as application owner for the B2C/B2B CRM domain (Kraken platform and ecosystem)
• Provide expert (L2/L3) support to business and IT teams; contribute to incident analysis and feasibility studies
• Capture and formalise business needs, bugs, and enhancement requests related to CRM functionalities
• Prioritise maintenance and project activities with Kraken, managing trade-offs where needed
• Coordinate and oversee delivery by Kraken (clarifications, solution validation, testing)
• Communicate progress and releases to stakeholders; prepare documentation and user guides as required
• Ensure overall solution consistency, scalability, maintainability, and data reliability in collaboration with Kraken

Skills And Experience Required

• Graduate of an Engineering School or holder of a Master’s degree (Bac+5)
• Significant experience in project management (MOE or AMOE) within the functional area of customer billing and the utilities sector (gas, electricity, services)
• Strong experience in CRM (B2C/B2B), ideally within the energy sector (gas, electricity, services)
• Strong understanding of customer management processes (interaction channels, call routing, customer data, lifecycle, etc.)
• Experience working in agile or iterative environments
• Analytical mindset with a solution‑oriented approach
• Excellent communication skills, with the ability to engage across IT, business, and senior stakeholders
• Leadership capabilities and a proactive, hands‑on attitude
• Fluent English (written and spoken)
• Adaptable, committed, and driven to take initiative

About Eni

Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy – a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions.

Working at Eni

At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual, continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen.