TCG Territory Manager

Legend Story Studios; Paris; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Join a forward-thinking game design studio as a Territory Manager in Europe, where you'll be at the forefront of the Trading Card Game industry. This exciting role involves managing retailer relationships, implementing growth strategies, and overseeing market development across Europe. You'll collaborate with various stakeholders to enhance organized play and marketing initiatives, ensuring a thriving community for players and stores alike. If you have a passion for games and a knack for strategic thinking, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Fluency in English and another major European language is required.
• Strong analytical and communication skills are essential for this role.

Responsabilités

• Manage relationships with retailers and implement growth strategies in Europe.
• Coordinate with distributors and oversee account management in European markets.

Connaissances

Fluency in English

Fluency in one or more European languages

Project management skills

Analytical skills

Strong communication skills

Customer empathy

Ability to prioritize

Proactive problem-solving

Team leadership experience

Commercial relationship management

Outils

Project management software

Description du poste

Arts & Entertainment, Customer Service, Retail, Sales

EU work permit required:

Yes

Job Reference:

Territory Manager - EU

Job Views:

536

Posted:

28.06.2023

Job Description:

Legend Story Studios is a game design, development, and publishing studio based in Auckland, New Zealand, and we are on a mission to change the global Trading Card Game (TCG) industry.

We are seeking a Territory Manager to join our team in Europe.

The Territory Manager is responsible for managing relationships with retailers and implementing growth strategies within Europe. This involves a high degree of communication with external stakeholders as well as coordination with other departments at Legend Story Studios.

Primary Territory - Europe

• Includes UK and all existing European markets
• Additional new markets may be included in the territory if/when required.
• Assisting other regions if/when required

Market Growth Responsibilities

• Development of high level of understanding of the Trading Card Game (TCG) industry, communities and market conditions within the specified markets including identification of strengths, weaknesses and growth opportunities
• Assist with development of organised play and marketing strategies to support new store and new player acquisition within the Europe territory.
• Reporting of KPIs to measure market growth and strategy implementation.
• Coordinate with distributors and key partners to implement growth strategies, including key product launches and marketing opportunities such as conventions and trade shows.

Account Management Responsibilities

• Oversight of the Europe based markets with responsibility for managing store relationships and growing Tier 1 and 2 organised play in the European markets
• Managing approval and rejection of store accounts
• Proactively managing contacts with Key Account and Major Account customers
• Responding to inbound queries from stores
• Selecting stores to participate in invitation only Tier 1 and Tier 2 events, consistent with the overall Tier 1 and 2 event strategy
• Liaising with distributors to jointly co-ordinate store relationship management
• Supervising the Europe based account managers to deliver the above outcomes

Additional Responsibilities

• Programme management of all "invitation only" Tier 1 and Tier 2 organised play (including Pre-Releases, Skirmish, Pro Quest and Road to Nationals)
• Creation and localisation of video and written content to support stores and Tier 1 and 2 organized play, including the retailer news, Armory Kit material, event FAQs and other content as needed
• Other duties as may be required from time to time

Exclusions

• This role is not accountable for making sales in the territory
• Distributors take full accountability for making sales to stores within their territories.

Job Requirements:

Experience and key skills required:

• Fluency in English and 1 or more major European languages (French, German, Italian or Spanish)
• Experience with project management & workflow tools and software
• Strong analytical and data management skills & experience
• Strong communication, both written and verbal
• Able to prioritise based on defined account tiers
• Proactive attitude to resolve issues and action requests in the first instance before escalating to senior management
• Confidence to ask for help when required
• Wisdom and resilience to hear what the customer means, rather than what they are saying, particularly when negative communication is received
• Ability to empathise with customers who have complaints, de-escalate difficult conversations and find mutually acceptable outcomes
• Deep understanding of our products, release schedule, restock dates, marketing assets available, and organised play programs
• Confident in communicating learnings and feedback to management

Desirable Skills

• 3+ years management or team leadership experience
• 2+ years experience managing commercial relationships

Role Structure:

• Full Time Contractor

Employment Type:

Contractor, Remote Work

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Advert last updated on 28/06/2023 by Legend Story Studios.