Support Engineer DC L2

EVBox B.V.; Léognan; Hybride; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Join EVBox, a leading electric vehicle charging solution provider, as a Customer Support Specialist. In this dynamic role, you will engage with customers, address their concerns, and use your technical knowledge to provide solutions. Your expertise will help improve processes and ensure high-quality service in a collaborative environment committed to innovation and sustainability.

Qualifications

• At least 3-4 years' experience in customer support or direct customer interaction.
• Excellent communication skills in English and French.
• Experience in technology, clean tech, or mobility preferred.

Responsabilités

• Support customer requests and log activities in CRM.
• Create and follow up on work orders for field dispatch.
• Provide feedback to improve internal processes and knowledge.

Connaissances

Critical Thinking

Attention to Detail

Communication Skills

Customer Support Knowledge

Technical Knowledge

Description du poste

Powering our sustainable future, together

EVBox is a global leader in electric vehicle charging solutions. Founded in 2007 and based in Léognan near Bordeaux, EVBox designs, manufactures, and distributes smart, scalable charging stations accompanied by management software solutions for businesses.

A pioneer in fast charging (DC), EVBox has over 18 years of industrial expertise and more than 6,000 DC charging points installed across Europe. The company draws on a strong capacity for innovation, driven by a dynamic R&D department—40% of its staff are dedicated to research and development.

EVBox plays a key role in building a reliable and sustainable charging infrastructure to support the energy transition across Europe. Its 300 m² lab and production site in Léognan reflect this tangible commitment to innovation in hardware, software, and value-added service development.

Our mission is clear: to accelerate transportation electrification by providing high-performance, sustainable, and user-friendly charging technologies. We continuously innovate to meet the demands of a rapidly growing market while maintaining high standards in quality, safety, and sustainability.

Joining EVBox means becoming part of an international company driven by strong values: innovation, environmental responsibility, inclusion, and operational excellence. We offer a stimulating, collaborative, and open work environment where every talent can make a real impact.

About the role

Your main responsibilities will include, but aren’t limited to:

• Support customer requests, questions and complaints via email and actively logging all your customer facing activities in our CRM system Find the best solution for customer issues based on our knowledge base, decision trees and/or escalation to the right department (i.e. Technical Support, Finance, Spare Part team, Planning team, Service Partners)
• Create and/ or follow up on work orders for field dispatch from our field service partners Continuously improve our knowledge base and processes by documenting work instructions and / or answers to Frequently Asked Questions
• Continuously and proactively provide input to our product/support knowledge team Ensuring proper escalation of issues and follow up Documenting and following up with technical incidents including providing feedback to the relevant teams internally

About you

• At least 3 /4years' experience in customer support or in a role with direct customer interaction (preferably within a technology, energy or automotive company)
• Excellent verbal and written communication skills in English and French (knowing other European languages is advantageouse.g. German, or Dutch or else)
• Able to showcase critical thinking and provide internal feedback to our departments to improve processes
• Experience with or interest in the field of technology, mobility, clean tech is preferred
• Good understanding of customer support (telephony, case management tools and processes)
• Remotely perform analyses on the charging stations (analysis of downloaded logs or direct connection to the station),
• Knowledge of embedded systems, firmware and M2M communication standards and platforms
• Strong ability to translate findings into an organized set of steps and accountabilities
• Strong attention to detail and commitment to quality
• Strong ability to create, coordinate and track internal processes.

Why Join EVBox?

At EVBox, you will actively contribute to the energy transition while working in a cutting-edge technology sector. You’ll find a human-scale, innovation-driven environment where cross-functional collaboration is both encouraged and valued.

You will also have the chance to visit our R&D center and facilities in Léognan, meet our technical teams and CEO Eric Stempin, and contribute to impactful projects alongside passionate experts. Whether you're a recent graduate or an experienced professional, EVBox offers meaningful career opportunities at the heart of tomorrow's mobility challenges.